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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 2: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 3: Deployment Services | - Implementation Planning
|
| Topic 4: Personal Systems Services | - Workforce Device Services
|
| Topic 5: Consultative Selling | - Discovery and Qualification
|
| Topic 6: Configuration Services | - Service Bundle Recommendations
|
| Topic 7: Sales Skills Transformation | - Modern Sales Methodologies
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. What are the three Priority Services Packages? (Select three.)
A) Priority Anytime Access
B) Priority Access Plus
C) Priority Access
D) Priority Management
2. Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B) Only non-hybrid employees can receive end user alerts directly on their device.
C) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E) End users cannot snooze the alerts.
3. In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
A) The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
B) The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
C) The partner must install the HP software on all HP and non-HP customer devices.
D) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A,C,D | Question # 3 Answer: A,D |
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