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HP HP2-H69 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| DaaS Market and HP Positioning | 20% | - Market trends and drivers for DaaS adoption - HP's DaaS portfolio and competitive differentiation |
| Security, Support and Services | 10% | - Security and data protection in DaaS - Support models and service level agreements |
| Customer Needs and Value Proposition | 25% | - Identifying customer pain points and opportunities - Articulating financial and operational value |
| Commercial and Operational Aspects | 20% | - Device lifecycle management and logistics - Pricing, financing and contract structures |
| HP DaaS Solution Overview | 25% | - Core features and benefits of HP DaaS - Service plans, options and configuration |
HP Selling HP Device as a Service 2018 Sample Questions:
1. Which service involves HP Service Expert support?
A) App deployment
B) Accidental Damage Protection
C) Next Day Hardware Repair
D) Defective Media Retention Services
2. What is the goal of the performance review between HP and channel partners in the delivery and support process of HP DaaS?
A) to support the channel partner in driving value for customer's device environment
B) to evaluate the quality of service the channel partner is providing to the customer
C) to suggest how the channel partner could grow the HP DaaS business into other geographic areas
D) to ensure that CarePack SLAs are being fulfilled
3. What should the channel partners do during the onboarding process for Analytics and Proactive Management?
A) alert HPFS on which flex-up devices need to be included
B) review the customer's analytic reports
C) secure a Report Admin account to access customer device analytics
D) assess opportunities for the addition of their own value-added lifecycle services
4. HP DaaS offers customers a range of commercial devices. Which two features are key device differentiators for HP DaaS? (Select two.)
A) HP Elite device security solutions
B) spill-resistant keyboards
C) automatic Windows 10 updates
D) innovative designs
E) Accidental Damage Protection
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,C |
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