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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Who can approve time reports so they can be released to CATS?

A) Territory owner
B) End customer
C) Reporting line manager
D) Nominated delegate

2. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Unrestricted read access and restricted write access
B) Restricted read and write access
C) Unrestricted read and write access
D) Restricted read access and unrestricted write access

3. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Employee
C) Business role
D) Organizational unit

4. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The actual quantity is used in the goods movement
B) The actual quantity is used in the billing request item
C) The target quantity is used in the goods movement
D) The target quantity is used in the billing request item

5. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Contract
B) Customer
C) Registered product
D) Installation point

Solutions: