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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
A) Create custom logic to enhance SAP standard logic.
B) Append a new structure into an SAP standard table.
C) Add custom fields to the SAP standard fields.
D) Create a new UI as an SAP Fiori app.
2. Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
A) Central integration point for master data
B) Ensure high quality of master data across all applications
C) Improve trust level of master data
D) Out of the box integrations provided to cloud solutions from SAP
3. What can be maintained and customized for a Lead in SAP Sales Cloud?
A) Qualification and Temperature
B) Status and Qualification
C) Temperature and Origin
D) Status and Origin
4. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) They can assign a different team to the case.
B) They can change the service level determination rules.
C) They can modify the Resolution Due On field.
D) They can escalate the case.
5. How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
A) By offering SAP methodology templates for creating integration strategies
B) By using a proposal service based on machine learning using crowd sourcing
C) By generating artifacts for creating an integration flow in SAP Cloud Integration
D) By providing SAP advisory consultants to support customer go-lives
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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