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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Topic 2: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| Topic 3: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 4: SAP Integration Suite | 11-20% | - API Management - Open Connectors - Cloud Integration capabilities - Integration strategy and architecture |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 6: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
| Topic 7: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| Topic 8: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
A) Key User Tools
B) SAP Cloud Applications Studio
C) Mashups
D) Events
2. Which of the following is a feature offered by the SAP Integration Solution Advisory Methodology?
A) Providing a technology-agnostic framework to define and execute an enterprise integration strategy
B) Limiting integration use cases and technologies to the defined standards
C) Developing ad hoc solution integration patterns
D) Providing a guided workflow to integrate SAP cloud solutions to on premise systems
3. You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
A) Close
B) Create
C) Get
D) Validate
4. Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
A) Immediate reactions to customer behavior
B) Multilevel ad hoc programs
C) Lifecycle campaigns for large contact lists
D) Event-driven journeys for contacts
5. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A) To enhance the profile's visual appeal for end users.
B) To reduce storage and operational costs by duplicating key customer data in both views.
C) To support both high-confidence and low-confidence data use cases within different business applications.
D) To maintain different views using weaker and stronger identifiers respectively.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: B,C | Question # 4 Answer: B,C | Question # 5 Answer: C,D |
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