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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Anger Management | - Impact of Anger on Work & Behavior - Anger Control Strategies - Understanding Anger & Triggers - Communication for Managing Emotions |
| Topic 2: Talent Management | - Retention & Engagement Strategies - Talent Identification & Development - Talent & Succession Planning - Competency Framework & Assessment - Compensation & High Potential Management |
| Topic 3: Employee Dispute Resolution | - Root Causes of Process Failure - Initiating & Managing the Process - Role of the Review Panel - Peer Review Concept & Process |
| Topic 4: Conducting Effective Performance Reviews | - Feedback & Communication Skills - Review Preparation & Delivery - Development Planning & Coaching - Goal Setting & Standard Definition - Performance Management Process |
| Topic 5: HR Training for Non HR Managers | - Recruitment & Selection Process - Employee Orientation & Training - Interviewing & Candidate Evaluation - Diversity, Privacy & Legal Issues - Termination & Exit Procedures - Compensation, Benefits & Discipline - Defining Human Resources - Skills Inventory & Forecasting - Job Analysis & Descriptions |
| Topic 6: Conflict Resolution | - Types & Stages of Conflict - Communication & Active Listening - Conflict Resolution Styles - Constructive Resolution Techniques |
