Failing 6201-1 means paying the full registration fee a second time, and that is an expensive way to learn. Prepare with Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation practice questions from PassExamDumps and give yourself the best chance of passing on your first attempt.
Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Aura Communication Manager Implementation Avaya Call Management System (CMS) Specialist |
| Exam Format: | Multiple Choice, Computer-based |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed / ~70% |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Exam Price: | $250 USD |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACD, Call Routing & Vectoring | 25% | - ACD, hunt groups and skill assignment - Call treatment and routing logic - Vector programming and VDN configuration |
| Reporting & Performance Management | 15% | - CMS Supervisor administration - Service level and agent performance analysis - Real-time and historical reporting |
| Avaya Aura Communication Manager Fundamentals | 25% | - Licensing and feature overview - SAT administration basics - System architecture and integration |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - Data collection and reporting principles - CMS installation and setup |
| Maintenance, Troubleshooting & Best Practices | 15% | - Common implementation issues and fixes - Diagnostic tools and log review - Backup, restore and system health checks |
Avaya 6201-1 FAQs: What Every Candidate Asks
The 6201-1 exam, officially titled Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam, is the qualifying test for the Avaya Certified Implementation Specialist - Contact Center certification from Avaya, a credential at the Specialist level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Avaya Aura Communication Manager Implementation, Avaya Call Management System (CMS) Specialist.
The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam gives you 90 minutes to work through 55-65 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the PassExamDumps test engine — when the clock feels familiar, it stops being a threat.
You need Not publicly disclosed / ~70% to pass, and the official registration fee is $250 USD. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the PassExamDumps practice questions until you score comfortably above the passing mark, then book your seat.
No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Avaya 6201-1 exam overview.
You can book your 6201-1 exam through any of these official registration channels:
The exam is delivered as Onsite at Pearson VUE testing centers or online proctored, so you can pick the option that fits your schedule when you book.
Avaya recommends the following training for Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation candidates:
Pair that training with the 55 practice questions from PassExamDumps and you can check your readiness topic by topic before exam day.
Yes. PassExamDumps offers a free PDF demo for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.
Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding 6201-1 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.
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The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation syllabus is organized into 5 domains. The main areas include Maintenance, Troubleshooting & Best Practices (15%), Reporting & Performance Management (15%), and Avaya Aura Communication Manager Fundamentals (25%). Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
- A. route-to-digits
- B. queue-to
- C. collect-digits
- D. converse-on
Correct Answer: C 🗳️
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. The wrong CMS has been installed and the correct server needs to be ordered.
- B. This message can be ignored as it is not the reason the link is down.
- C. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
- D. The wrong Communication Manager version on the CMS has been selected.
Correct Answer: A 🗳️
Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
- A. 135.9.86.54 192.168.2.2
- B. 135.9.86.54 135.9.56.56
- C. 135.9.86.54 135.9.86.58
- D. 192.168.2.3 192.168.2.2
Correct Answer: A 🗳️
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
- C. It is not necessary far either the reporting adjunct or the switch release to change.
- D. Only the switch release in the CMS needs to be changed to CM6.
Correct Answer: A 🗳️
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
- A. Target service level
- B. expected Wait Time (EWT)
- C. Activate on oldest call waiting
- D. VDN counted calls
Correct Answer: D 🗳️
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