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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) route-to-digits
B) queue-to
C) collect-digits
D) converse-on

2. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong CMS has been installed and the correct server needs to be ordered.
B) This message can be ignored as it is not the reason the link is down.
C) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
D) The wrong Communication Manager version on the CMS has been selected.

3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.56.56
C) 135.9.86.54 135.9.86.58
D) 192.168.2.3 192.168.2.2

4. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the switch release in the CMS needs to be changed to CM6.

5. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) Target service level
B) expected Wait Time (EWT)
C) Activate on oldest call waiting
D) VDN counted calls

Solutions: