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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - Security and Access Management - System Monitoring and Diagnostics |
| Troubleshooting | 15% | - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues - Application and Service Recovery |
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya Aura SME Solution Components - Avaya IP Office Platform Overview |
| Installation and Configuration | 25% | - User, Extension and Trunk Setup - System Configuration and Licensing - IP Office Server and Software Installation |
| Applications and Features | 20% | - Contact Center Basic Features - Mobility and Collaboration Tools - Voice Mail and Messaging |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
A) Set the central site as a distributed server.
B) Set the remote sites as backup servers.
C) Set the remote sites as distributed servers.
D) Set the central site as a centralized server.
2. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)
A) Add a LDAP entry using IP Office Manager to the primary IP Office.
B) Add the required licenses to the second IP Office.
C) Add the IP address using one-X Portal CSTA and DSML links.
D) Restart the one-X Portal service.
E) Run a modify to the one-X Portal setup and add the second IP Office.
3. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)
A) Teleworker
B) Voicemail to Email
C) Mobile User
D) Email Integration Services
E) Power User
4. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
A) https://localhost/CCRWebAgent
B) http://localhost/CCRWebAgent
C) http://192.168.42.100:8080/inyama/inyama.html
D) http://192.168.42.100/CCRWebClient
E) http://192.168.42.100:8888
5. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
A) Productivity Requirements
B) Line of Business application integration needs
C) Current PBX/Key System Features and Dial Plan
D) Above Physical Layer: Existing Data Network
E) Physical Layer: Existing Telecom Infrastructure
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,C,D | Question # 3 Answer: C,E | Question # 4 Answer: D | Question # 5 Answer: C,D,E |
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