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Avaya 132-S-720.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720.1 |
| Related Certifications: | Avaya Call Center Solutions Certification Avaya Certified Implementation Specialist (ACIS) |
| Exam Format: | Multiple Choice Questions, Scenario-based Questions |
| Certificate Validity Period: | 3 years (typical Avaya certification validity) |
| Passing Score: | Not officially published |
| Available Languages: | English |
| Exam Duration: | 120-150 |
| Exam Price: | USD 50-100 (varies by region/test provider) |
| Real Exam Qty: | 128 (typical reported range) |
| Recommended Training: | Avaya Contact Center Training Programs |
| Exam Registration: | Avaya Learning |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based exam (online or authorized test center depending on region) |
| Pre Condition: | Recommended: basic knowledge of Avaya call center systems or related Avaya certification such as ACIS fundamentals |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - Integration
|
| Topic 2: Call Center Architecture and Fundamentals | - Solution Architecture Design
|
| Topic 3: Operations and Support | - Monitoring and Troubleshooting
|
| Topic 4: Reporting and Optimization | - Reporting Tools
|
132-S-720.1 Exam FAQ: Study Smart, Buy Smart
The Avaya Specialist Call Center Implement and Support Elective exam contains 128 (typical reported range) to complete within 120-150. Timed simulation in the PassExamDumps Desktop Test Engine teaches that rhythm before exam day does.
Recommended: basic knowledge of Avaya call center systems or related Avaya certification such as ACIS fundamentals Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
PassExamDumps issues a full refund if you take the Avaya Specialist Call Center Implement and Support Elective exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Avaya recommends these training resources for the Avaya Specialist Call Center Implement and Support Elective exam:
Follow the training with steady self-testing — the 128 practice questions from PassExamDumps help you apply theory and fill any gaps the training leaves.
The Avaya Specialist Call Center Implement and Support Elective exam requires Not officially published to pass, and registration costs USD 50-100 (varies by region/test provider). A failed attempt means paying the same fee again — a readiness check with the PassExamDumps engines before booking is the cheaper option.
The official Avaya Specialist Call Center Implement and Support Elective outline defines 4 domains. The leading three are Reporting and Optimization, Call Center Architecture and Fundamentals, and Implementation and Configuration. The full list is in the topics section above, and PassExamDumps's 128 practice questions cover each one.
Computer-based exam (online or authorized test center depending on region) Register for the Avaya Specialist Call Center Implement and Support Elective exam through these official channels:
After booking, PassExamDumps delivers your practice questions within 1 minute — preparation starts the same day.
The 132-S-720.1 exam is a Avaya certification exam validating the Avaya Specialist Call Center Implement and Support Elective syllabus shown above. It belongs to these credential paths: Avaya Certified Implementation Specialist (ACIS), Avaya Call Center Solutions Certification. Candidates in 2026 prepare for it with PassExamDumps's 128 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Unsure which suits you? Apply for the free demos and compare — the 128 practice questions are identical across versions, so the only question is preference. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
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