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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Aligning solutions to business outcomes - Business challenges and IT pain points |
| Topic 2: Application Performance Management (APM) | 25% | - Integration with BSM platform - End-user experience monitoring - Application diagnostics and root cause analysis |
| Topic 3: Selling Strategy & Customer Engagement | 25% | - Competitive positioning and differentiation - Identifying decision-makers and stakeholders - Building value and ROI cases |
| Topic 4: HP Operations Bridge & Infrastructure Management | 25% | - Monitoring and event management - Operations analytics and intelligence - Service health and dependency mapping |
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?
A) "bring your own device" best practices
B) Dev/Ops cooperative relationship
C) mobile application monitoring
D) cloud application monitoring
2. Which critical skill must salespeople master for discovery sales conversations that relate to HP BSM solutions?
A) presenting a clear solution roadmap
B) providing compelling product value statements
C) providing proof of concept examples
D) aligning the personas with the correct solution
3. Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)
A) Run Time Service Model
B) Operations Logger
C) Service Health Analyzer
D) Business Process Monitor
E) Vertica
4. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.
5. With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?
A) director of performance testing
B) director of applications support
C) director of mobile applications
D) director of service management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: E | Question # 4 Answer: Only visible for members | Question # 5 Answer: B |
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