Nokia SDM Certification - PS NSOP - SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the main functions of the Performance Mgt tools?

A) Network Performance reporting & Trouble Ticket handling.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability & Network Performance reporting.
D) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.

2. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute but only with formal approval of the Operations Business Manager.
B) Execute if there is a risk to harm the customer satisfaction.
C) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
D) Initiate the Change Management Process.

3. Which of the statements BEST describes standards?

A) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
B) Standards are a contractual requirement to ensure conformity and interoperability across networks.
C) Standards allow operators to work together and without them network operations would not know what performance measures to take.
D) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.

4. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
B) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
C) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
D) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.

5. Which Network Operations functions require an escalation procedure?

A) Functions related to Care.
B) All functions of NwOps.
C) Functions related to Planning.
D) All functions based in (G)NOC.

Solutions: