Nokia SDM Certification - CARE - SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is the purpose of Care Program Management Assessment?

A) Verify the implementation and execution of the Care processes within certain CT.
B) Check Care Program Manager's competence level.
C) Check Care processes' status in specific CT and CaPM's competence level.
D) Accessing the Network Elements under Care.

2. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All from NELLE.
B) All from Invoicing tool.
C) SAP for April and May, NELLE for June.
D) All form SAP / accounting system.

3. In which document are the methods of working between PS and Care defined?

A) CaPM Handbook.
B) Care Services - Professional Services Technical Support Co-operation Model.
C) Care Internal Monthly Report.
D) Care Plan.

4. Can we recognize revenue based on a Letter of Intent?

A) Yes, when it is a contract renewal situation and negotiations are advancing.
B) Yes, if a Letter of Intent is legally binding under applicable law.
C) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.
D) Yes, as long as prices, scope of work and payment terms are specified.

5. What is a legally secure contract for NSN and a Customer?

A) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
B) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
C) Terms and conditions documenting the commitments of both parties needs to be written and signed.
D) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.

Solutions: