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IBM M2090-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Selling and Use Cases | 30% | - Value-based archiving and legacy data cleanup - Case management and customer service - Industry-specific applications |
| Competitive Positioning and Benefits | 15% | - ROI and business value propositions - Differentiators vs competitors |
| IBM ECM Product Portfolio | 35% | - eDiscovery and information governance - IBM Content Manager / ICM - Content Manager OnDemand - Enterprise Records and Retention Management - Datacap capture solutions |
| IBM ECM Market and Customer Challenges | 20% | - Unstructured information challenges - Market position and trends - Regulatory and compliance drivers |
IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:
1. What is one of the challenges when working with unstructured information?
A) Information governance and security
B) Difficulty analyzing and revealing patterns in data
C) Hardware maintenance
D) Centralized information is not available for analysis
2. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) How do CSRs access all information necessary to respond to customer questions?
C) How do CSRs do scanning of documents today?
D) Do your CSRs need Case Management?
3. Which of the following is a reason that a General Counsel of Litigation might be interested in IBM eDiscovery Management?
A) Excess, unpredictable and rising legal and eDiscovery costs
B) It can cost $3,500 per custodian to review for eDiscovery
C) Matter "handshakes" between legal and outsourced attorneys
D) Artificial intelligence can now completely replace the review of collected documents by attorneys
4. Which of the following would most likely appeal to the Legal role/staff within an organization?
A) Archiving
B) Disposal
C) Analytics
D) Discovery
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |
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