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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses

2. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Increase asset functionality
C) Increase productivity
D) Faster software provisioning
E) Real-time asset monitoring

3. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A) Dependencies
B) Hierarchies
C) Links
D) Relationships

4. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify the decision makers
B) To draw an organization chart
C) To evaluate license needs
D) To identify Key Performance Indicators

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Change and Configuration Database Management
B) Capacity Management for IT
C) Service Request Management
D) Asset Management for IT

Solutions: