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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business and IT Service Management Concepts | 20% | - Service delivery and process automation principles - ITIL framework and service lifecycle - Business requirements and solution alignment |
| Topic 2: Process Automation and Integration | 20% | - Integration with Tivoli ecosystem products - Monitoring and reporting capabilities - Runbook and workflow automation |
| Topic 3: Solution Design and Implementation Considerations | 15% | - Security and access control - Deployment and maintenance planning - Scalability and high availability |
| Topic 4: IBM SmartCloud Control Desk Overview | 25% | - Service catalog and request management - Configuration Management Database (CMDB) - Architecture and components |
| Topic 5: Asset and Configuration Management | 20% | - Change and release management processes - Discovery and reconciliation tools - IT asset lifecycle management |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?
A) Change and Configuration Database Management
B) Capacity Management for IT
C) Service Request Management
D) Asset Management for IT
2. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)
A) IBM Tivoli Composite Application Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Application Dependency Discovery' Manager
D) IBM SmartCloud Control Desk
E) IBM SmartCloud Provisioning
3. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
A) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
B) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
C) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
4. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
A) Custom Server Templates for TADDM
B) Migration Manager
C) IBM Tivoli Integration Composer
D) Custom Server Extensions for TADDM
5. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?
A) Perform field customizations using the database configuration application.
B) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
C) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
D) Use the TADDM Custom Server Extension.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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