PDF Version DemoA failed attempt costs the exam fee plus the hours behind it — that is what makes choosing material carefully worthwhile. PassExamDumps helps you get the Peoplecert ITIL 2011 Foundation exam right with 131 verified practice questions and daily-checked updates.
Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | PC0-001 |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Multiple Choice, Single answer, Closed-book |
| Available Languages: | Arabic, Japanese, French, Chinese, German, Spanish, English, Portuguese |
| Related Certifications: | ITIL Master ITIL Expert ITIL Intermediate |
| Exam Price: | Approx. $180–$250 USD (varies by region/reseller) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Indefinite |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 2011 Foundation Training |
| Exam Registration: | AXELOS ITIL Portal PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers (CBT/Paper-based) |
| Pre Condition: | No formal prerequisites; basic IT/service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Processes and Functions | 30% | - Continual Service Improvement process - Service Design processes - Service Transition processes - Service Operation processes and functions - Service Strategy processes |
| Topic 2: Service Management as a Practice | 15% | - Stakeholders and roles in service management - Service value, utility and warranty - Concept of service and service management |
| Topic 3: Technology and Architecture | 10% | - Role of technology in service management - Service automation and tools |
| Topic 4: Key Principles and Models | 20% | - Governance and service management system - ITIL guiding principles - Service portfolio and service catalogue |
| Topic 5: Service Lifecycle | 25% | - Continual Service Improvement - Service Operation - Service Design - Service Strategy - Service Transition |
Studying for the Peoplecert ITIL 2011 Foundation Exam: Answers
The Peoplecert ITIL 2011 Foundation exam requires a score of 65% (26 out of 40) to pass, and the official registration fee is Approx. $180–$250 USD (varies by region/reseller). Because the fee is significant, preparing thoroughly the first time is the practical choice.
Every session in the test engine is scored and broken down, so you see clearly which topics you handle well and which ones keep costing you points. That picture tells you where your remaining study time belongs — a far better guide than rereading everything evenly.
The Peoplecert ITIL 2011 Foundation exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing within the same limits builds the pacing the real exam demands.
No formal prerequisites; basic IT/service management knowledge recommended
You can confirm the current eligibility requirements on the official PC0-001 exam page before you register.
This package includes 131 practice questions for the Peoplecert ITIL 2011 Foundation exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can register for the Peoplecert ITIL 2011 Foundation exam through the official channels:
Yes. Once downloaded, the online test engine keeps running without an internet connection, on Windows, Mac, Android, or iOS. That means practice continues on flights, in waiting rooms, and anywhere else your day takes you — your PC0-001 preparation never has to pause for a missing signal.
The Peoplecert ITIL 2011 Foundation practice questions are organized around the official exam objectives. Key topics include:
- Key Processes and Functions (30%)
- Key Principles and Models (20%)
- Service Lifecycle (25%)
Comparing your practice scores against these topics shows you where the next session should go.
Many candidates combine practice questions with official training. Recommended options include:
Peoplecert ITIL 2011 Foundation Sample Questions:
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Release and deployment management
- B. Incident management
- C. Demand management
- D. Request fulfilment
Correct Answer: D 🗳️
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. Supplier
- B. Customer
- C. User
- D. Administrator
Correct Answer: B 🗳️
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- A. The change manager
- B. The change advisory board
- C. The change authorization board
- D. The change implementer
Correct Answer: B 🗳️
Which one of the following is NOT part of the service design stage of the service lifecycle?
- A. Producing quality, secure and resilient designs for new or improved services
- B. Measuring the effectiveness and efficiency of service design and the supporting processes
- C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
- D. Designing and maintaining all necessary service transition packages
Correct Answer: D 🗳️
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
- A. Proprietary knowledge has been tested in a wide range of environments
- B. Public frameworks are prescriptive and tell you exactly what to do
- C. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
- D. Public frameworks are always cheaper to adopt
Correct Answer: C 🗳️
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