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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous delivery eliminates testing activities
B) Continuous delivery requires manual code integration
C) Continuous deployment automatically deploys changes to production
D) Continuous deployment prevents frequent releases

2. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Market share dominance
B) Benefits for organization, its customers, and stakeholders
C) Increased revenue only
D) Employee satisfaction

3. Which two practices interact the MOST with the service desk practice?

A) Deployment management and change enablement
B) Service request management and deployment management
C) Change enablement and incident management
D) Incident management and service request management

4. What is a digital service?

A) The transfer of goods from provider to consumer
B) A combination of technology resources designed for consumers
C) A catalogue of services for consumers
D) A service that fully or largely relies on digital products.

5. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

A) Mapping applies to services, while management applies to products
B) Mapping focuses on cost control, while management focuses on risk avoidance
C) Mapping is used only for reporting, while management is used only for auditing
D) Mapping identifies how value flows, while management ensures the value stream performs effectively over time

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