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How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
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Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- State model and default process flow
- Basic and advanced operations performed by users and the system
- Basic and advanced features in baseline installation of the current release
- Functionality and features added or changed in the current release
Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workflows and Automation | - Flow Designer usage for CSM processes - Assignment rules and routing |
| Topic 2: Reporting and Performance Analytics | - Performance Analytics dashboards - Reporting for case and SLA tracking |
| Topic 3: Core CSM Configuration | - Account and contact management - Entitlements and SLAs - Case management configuration |
| Topic 4: Omni-channel and Customer Interaction | - Email, chat, and portal interactions - Customer service portal configuration |
| Topic 5: Integrations and Data Management | - Data import and transformation - Integration with external CRM/ERP systems |
| Topic 6: Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components - Implementation methodology and best practices |
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