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SHRM SHRM-SCP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Behavioral Competency Clusters | 50% | - Leadership
|
| HR Knowledge Domains | 50% | - Organization
|
SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:
1. In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.
The international employees tell the HR manager that the warehouse manager threatened to discipline them for speaking their native language at the workplace. Which action should the HR manager take to best foster a supportive workplace?
A) Require international employees to take language courses in the workplace.
B) Report the warehouse manager's behavior to senior management.
C) Explain to the warehouse manager how implementing disciplinary measures could create a hostile work environment for the international employees.
D) State that disciplining employees for the language they speak in the workplace is against company policy.
2. After growing for the last couple of years, the company is now considered to be in the maturity state of its life cycle. What should the HR business partner focus on during this stage?
A) She should conduct job assessments to improve and correct job descriptions.
B) She should provide support to employees who experience stress due to ongoing change.
C) She should help maintain the company s agile and creative spirit.
D) She should contribute to creating a compelling company culture in alignment with itsmission and vision.
3. What guidance would you give to supervisors/managers for managing teams from different backgrounds?
A) Get to know each team member and their background to build trust and establish therelationship first.
B) Consider employees, cultural preferences before assigning work tasks.
C) d. Facilitate face-to-face discussions among team members during times of conflict.
D) Have weekly team meetings and ask employees to share what they,re working on for theweek
4. A start-up company specializing in technology is acquired by a larger international organization located in a foreign country. Following the acquisition, a manager from the international company schedules a virtual social hour so employees on the manager's team can bond outside of work hours. During the virtual social hour, employees from the start-up experience difficulties understanding the international employees due to language barriers. An employee from the start-up writes an inappropriate comment making fun of how the international employees speak intending to send it to a co-worker but accidentally sends the message to the whole team. The manager reports the employee's behavior to an HR specialist, who documents the incident. A few weeks later the HR specialist receives an email from the employee who sent the message indicating that the employee's manager is acting hostile toward the employee, and the employee's manager mentioned that the international company should never have acquired the start-up.
How should the HR specialist address the manager's hostile behavior toward the employee?
A) Advise offering the employee the opportunity to transfer to a different team.
B) Explain to the employee that the manager's behavior is likely in response to the employee's inappropriate message.
C) Suggest that the manager meet with the employee to address any perceived hostile behavior
D) Request the employee provide specific documentation of the manager's hostile behaviors.
5. Which company programs are most effective when developing succession plans?
A) Mentoring and reorganization
B) Compensation and benefits
C) Coaching and development
D) Recruiting and feedback
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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