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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP BSM Solution Components | - Application Performance Management - Network Management - Business service monitoring capabilities - Systems Management |
| Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
HP Selling HP BSM Solutions Sample Questions:
1. Which key differentiator supports a capability of the BSM Network Management solution?
A) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
B) provides a single pane of visibility for complex, virtualized, and cloud environments
C) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
D) supports Heads-up Display (HUD) for multi-monitoring technology
2. Which IT activities are supported by the BSM Application Performance Management Solution? (Select two.)
A) providing proactive policy enforcement and compliance reporting
B) providing cross-domain visibility of IT infrastructure events to remove duplication
C) providing end-user monitoring to track business service levels
D) providing alerts to system abnormalities and events before they cause an outage
E) providing faster server provisioning time
3. What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
A) Run-time Service Model (RTSM)
B) Automated Service Ticketing System (ASTS)
C) Diagnostics Heads-up Display (DHUD)
D) Testing as a Service (TaaS)
4. Which HP off-site implementation option helps customers realize the value of our solutions much faster and without incurring IT capital expense costs?
A) Software as a Service
B) Cloud as a Solution
C) Systems as a Service
D) Software as a Solution
5. Which statement best links a customer problem to a solution capability for Systems management?
A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
C) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,E | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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