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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Migration and Change Management | 5% | - Adoption and enablement
|
| Topic 2: Channel Strategy | 25% | - Channel architecture design
|
| Topic 3: Workflows and Integrations | 12% | - Integrations and apps
|
| Topic 4: Security | 18% | - Slack security and compliance
|
| Topic 5: Discovery | 20% | - Stakeholder analysis
|
| Topic 6: Governance and Administration | 20% | - Governance framework
|
Salesforce Certified Slack Consultant Sample Questions:
1. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?
A) Suggest all Workspace Admins direct their questions to 24/7 support.
B) Offload Admin Essentials training to the client's IT team.
C) Revise the SOW to include Admin Essentials sessions for each time zone.
D) Create a tailored series of videos geared towards Workspace Admins.
2. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?
A) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
C) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
3. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?
A) Governance
B) Channel strategy
C) Grid design
D) Discovery
4. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?
A) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
B) Set aside time in the session to practice threading and emoji reactions live.
C) Include a screenshot of threads and emoji reactions on your slides.
D) Test your attendees with multiple choice questions about threading and emoji reactions.
5. What information learned during discovery will be most helpful when creating a grid design recommendation?
A) Your client's mergers and acquisition strategy
B) The ratio of your client's public versus private channels
C) How teams currently share information across the organization
D) Which apps are most used and should be added to each workspace
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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