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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Program and Service Management | - Program Lifecycle Management
|
| Topic 2: Case Management and Service Delivery | - Service and Case Tracking
|
| Topic 3: Fundraising and Engagement | - Donor Management
|
| Topic 4: Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Topic 5: Reporting, Analytics, and Integration | - Integration Concepts
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?
A) Program Cohort
B) Program Engagement
C) Service
D) Service Delivery
2. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)
A) Delivery Speed
B) Cost savings
C) Security
D) Technical interoperability
E) Compliance
3. A nonprofit organization needs to report outcomes for each of its programs. The organization just finished defining and creating records for each of its Outcomes in Nonprofit Cloud. The organization wants to link the Outcome objects to its Programs and Benefits to see how they are doing. What should the organization use?
A) Indicator Definition records and Indicator Result records
B) Indicator Performance Period records with the Baseline Value field
C) Outcome Activity records with the Type field
4. A nonprofit wants all donations related to a new direct mail appeal to be assigned to a designated restricted fund. How should the consultant advise the nonprofit to achieve this?
A) Run Batch Create Default Allocations bulk data process and specify the designated fund as the default.
B) Create a campaign for the appeal and add a lookup field for the GAU for the designated fund.
C) Enable Default Allocations and specify the designated fund as the default GAU.
D) Create a campaign for the appeal and use the Manage Allocations functionality to assign the fund.
5. A consultant is engaged by a nonprofit organization that wants to implement Nonprofit Cloud to digitize its siloed processes. Currently, the processes are comprised mostly of spreadsheets, notepads, and inboxes. The organization wants to have a fixed budget and a fixed scope of work (SOW). The organization already understands what is required and will clearly define all deliverables upfront. Which project management methodology describes the organization approach?
A) Kanban
B) Agile
C) Waterfall
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,E | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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