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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario |
| Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Given a scenario, determine the appropriate dispatch and scheduling settings |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
Salesforce Certified Field Service Consultant Sample Questions:
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
- A. Default Travel Speed is used only if a different travel speed is null on the resource.
- B. Set Auto Schedule to True upon creation of the Service Appointment.
- C. A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
- D. Configure Schedule Policy by modifying Work Rules and Service Objectives.
- E. Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
Correct Answer: A,D,E 🗳️
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Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Required Resource
- B. Preferred Resource
- C. Service Crew
- D. Technicians with Required Skills
Correct Answer: C 🗳️
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Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers
- A. Resource Skill Level
- B. Break Duration
- C. Assigned Resource
- D. Homebase Travel
Correct Answer: B,C 🗳️
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An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create two skills records and assign them to service resources record
- C. Create two serviceresource and assign them to the employee
- D. Create one service resource and assign the relevant permission set license
Correct Answer: D 🗳️
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Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Orders and Order Products.
- B. Use Assets and define a hierarchy.
- C. Use Products and Product Families.
- D. Use Work Orders and define a hierarchy.
Correct Answer: B 🗳️
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