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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f5, f2, f3, f4, f1
C) f1, f2, f5, f3, f4
D) f2, f5, f1, f3, f4
E) f1, f2, f4, f3, f5

2. What are the three different types of pull policy for queues?

A) Standard
B) Advanced
C) Manual
D) Strict Priority
E) Round Robin
F) First Due

3. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

4. Which five actions should you perform to configure advanced routing?

A) Define products and categories.
B) Create and activate a rule to route incidents to the advanced routing incident queue.
C) Assign advanced routing permissions to a profile.
D) Assign guided assistance permission to a profile.
E) Configure collaboration with external users who are not agent desktop users.
F) Add Access Control to a navigation set.
G) Create an advanced routing incident queue.
H) Add product and category fields to the Live Help page of the Customer Portal.

5. Which is an invalid data type?

A) Date/time
B) Float
C) Text area
D) Radio
E) Text field
F) Menu
G) Integer

Solutions: