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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Strategies and Design | 16% | - Design promotion lifecycle and engagement strategies - Design loyalty program architecture and data model - Assess business requirements and define loyalty solution - Define points, benefits, and redemption processes - Apply implementation best practices |
| On-Going Loyalty Management | 10% | - Manage program updates and enhancements - Monitor program performance and optimize - Configure analytics, dashboards, and reporting |
| Integration | 22% | - Integrate with Service Cloud - Integrate with Salesforce CDP - Integrate with Marketing Cloud - Integrate with Commerce Cloud - Connect to external systems using APIs |
| Loyalty Program and Process Configuration | 52% | - Manage member enrollment, profiles, and preferences - Configure partner management and collaboration - Configure foundational program settings - Define incentives, experiential rewards, and vouchers - Configure permissions and security model - Set up currencies, points, and transaction processing - Set up tier models, qualification, and progression |
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.
What permission set license is required to edit the Loyalty Management Objects?
- A. CLAAnalytics Base Admin
- B. Loyalty Management
- C. Data Pipelines Base User
- D. CLAAnalytics Base User
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What three facts should the administrator consider when creating and managing member groups?
- A. Qualifying points can't be transferred to a group.
- B. Groups are associate with tiers.
- C. Vouchers can't be issued to groups.
- D. Promotions can't offered to groups.
- E. Accrual type transactions associated with a group can be canceled.
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Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Voucher Definition, products, and Loyalty Member Tier
- B. Contact, Account, and Opportunity
- C. Contact Loyalty Program Member, and Loyalty Member Tier
- D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
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Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?
- A. That the promotion has specified the Current Liability Amount.
- B. That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
- C. That the flow is active and has been created to apply the promotion.
- D. That the member is a campaign member of the promotion campaign.
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The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?
- A. "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.
- B. "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
- C. "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.
- D. "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.
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