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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was liefert ein Service immer an Kunden?

A) Anwendungen
B) Infrastruktur
C) Ressourcen
D) Wert

2. Service Design betont die Wichtigkeit der Four Ps. Welche der folgenden Aussagen ist eine korrekte Liste dieser vier Ps?

A) Menschen, Produkte, Partner, Profit
B) Menschen, Prozesse, Produkte, Partner
C) Potenzial, Vorbereitung, Leistung, Gewinn
D) Menschen, Potenzial, Produkte, Leistung

3. Welche Ereigniskategorien sind im ITIL Service Operation Book beschrieben?

A) Geplant, Außerplanmäßig, Notfall
B) Information, Warnung, Ausnahme
C) Informativ, Geplant, Normal
D) Warnung, Reaktiv, Proaktiv

4. Ein Know Error wurde ausgelöst, nachdem die Diagnose eines Problems abgeschlossen wurde, aber bevor eine Problemumgehung gefunden wurde. Ist das ein gültiger Ansatz?

A) Nein, ein bekannter Fehler muss gleichzeitig mit einem Problem ausgelöst werden
B) Nein, die Problemumgehung muss gefunden werden, bevor ein bekannter Fehler erstellt wird
C) Nein, ein bekannter Fehler kann nur ausgelöst werden, nachdem die permanente Lösung implementiert wurde
D) Ja

5. Die BESTEN Prozesse zur Automatisierung sind die folgenden:

A) Einfach und gut verstanden
B) Durchgeführt von Service Operations
C) Entscheidend für den Erfolg der Geschäftsmission
D) Wird von vielen Leuten ausgeführt

Solutions: