PDF Version DemoStill, for the ITILSC-SOA exam, there are more demands that you as a taker have to meet:
- Being a holder of the certificate for the ITIL Foundation or an appropriate earlier version as well as bridging qualifications;
- 12 hours and more taking personal study through exploring the syllabus in addition to essential fields within the key guidance for ITIL Service Strategy as well as ITIL Service Design in readiness for the official test, and more particularly, Chapter 2 dealing with service management as a practice.
- Two to four years of experience working within ITSM is a strong recommendation;
- 30 hours or more of training, which does not include breaks and carried out with an approved training provider or an approved e-learning scheme;
ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.
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Prerequisites
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 2: Financial Management for IT Services | - Financial Processes
|
| Topic 3: Supplier Management | - Supplier Lifecycle
|
| Topic 4: Service Portfolio Management | - Service Portfolio
|
| Topic 5: Demand Management | - Demand Analysis
|
| Topic 6: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 7: Service Level Management | - Service Agreements
|
| Topic 8: Business Relationship Management | - Customer and Business Relationships
|
| Topic 9: Introduction to Service Offerings and Agreements | - SOA Context
|
