Peoplecert ITIL 4 Specialist: High-Velocity IT - ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

A) Creating a script to automate failover when a network link fails
B) Updating firewall firmware in order to reduce technical debt
C) Managing configuration settings during a network change
D) Automating virus detection to improve information integrity

2. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

A) Controlling suppliers' investments and policies reduces the risks of cloud-based services
B) Differentiating digital technologies are best managed by a centralized IT organization
C) Making quick decisions without getting slowed down by data analysis enables agility
D) Using automated tools supports the need to deliver digital products quickly and reliably

3. A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A) Assured conformance
B) Co-created value
C) Resilient operations
D) Fast development

4. What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

A) The organization's customers value resilience over speed
B) The organization needs to maintain high levels of information security
C) The organization is not ready for a cultural change
D) The organization already uses an Agile approach to software development

5. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Service level management
B) Safety culture
C) Technical debt management
D) Continuous testing

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