IBM Security QRadar SIEM V7.3.2 Fundamental Administration - C1000-026

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Use embedded troubleshooting tools and scripts
• Configure and apply network hierarchy
• Monitor offenses and detect anomalies
• Review documentation and release notes
• Plan QRadar upgrade and migration
• Configure global system notifications
• Monitor QRadar performance
• Schedule and run a VA scan
• Perform migration (e.g., backup and restore, import and export content)
• Configure and manage retention policies (i.e., data and assets)
• Demonstrate knowledge of key commands to interpret QRadar services and processes
• Explain error messages and notifications
• Configure and manage domain and tenants
• Create and manage saved searches, index, global views, dashboards and reports
• Configure event flow sources and custom properties
• Deploy and manage applications and content packages
• Perform QRadar updates, patches and upgrades
• Add Managed Hosts
• Review and interpret system monitoring dashboards
• Implement and install QRadar
• Manage the license per allocation
• Interpret the basic logs (e.g., qradar.error, qradar.log)
• Maintain configuration and data backups
• Use the asset database
• Plan and design QRadar deployment
• Create, review and modify rules, building blocks and reference sets
• Create and administer users, user roles, and security profiles
• Check system maintenance and health of appliances
• Verify QRadar processes and services
• Monitor QRadar Notifications and error messages
• Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ)

Reference: https://www.ibm.com/training/certification/C0003602

Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• All communication with your End User
• Have and maintain a system
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Having committed responses times
• Identify known errors and provide resolution to End User
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates,
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Providing regular status updates
• Implement solution, workaround or fix, as provided by IBM.
• Managing cases from the first call through to resolution
• Include the Technical Support as specified in the applicable
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Managing End User satisfaction issues
• Tracking customer incidents / cases
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Assigning severity
• Obtaining additional information for debugging
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Setting realistic expectations
• As feasible providing solutions, workarounds or fixes for errors / problems
• Logging all calls
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• confirming next steps in problem investigations
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained

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IBM C1000-026 Exam Syllabus Topics: