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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Account
B) Bill
C) Statement
D) Service Account

2. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Service Console license
B) Energy and Utilities Base Service license
C) Salesforce Contact Center license
D) Salesforce Field Service license

3. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Service Point
B) Quote
C) Premises
D) Asset
E) Service Account

4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Install the "Third Party Pricing Application" DataPack from the Process Library.
B) Duplicate the third-party pricing application prices into the Salesforce Price list.
C) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
D) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

5. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Rate change notifications
B) Electronic funds transfers
C) Payment reminders
D) Customer satisfaction surveys

Solutions: