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Cisco 820-605 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Expand Opportunities and Renewal | 15% | - Describe types of expand opportunities
- Identify potential expansion opportunities across the customer lifecycle from a customer success plan |
| Barrier Management | 25% | - Identify types of customer barriers
- Describe sources used to identify customer barriers
- Identify customer barriers
- Identify actions that impact time to value for common customer barriers
|
| Success Plan Creation | 25% | - Identify the product or solution purchased - Identify key stakeholder roles - Validate the desired business outcome based on information obtained from key stakeholders - Identify critical success factors to connect to business outcomes - Analyze the account baseline to identify gaps
- Analyze a customer health score
- Describe the common elements of a customer success plan |
| Customer Success Management | 20% | - Explain the elements of customer onboarding
- Explain the purpose of essential customer management activities
- Explain communication needs of stakeholders
- Describe the Quarterly Success Review process |
| Customer Success Industry | 15% | - Explain the key drivers creating the need for Customer Success - Define customer success (expected and unexpected value) - Explain the customer lifecycle journey - Compare customer success, customer support and sales - Explain the value proposition for customer success
- Explain different IT purchasing and consumption models
- Identify the key metrics for customer success
- Explain the financial implication of the following metrics
- Describe customer engagement models based on customer segmentation
- Describe the objectives of the Customer Success Manager |
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Cisco 820-605: Cisco Customer Success Manager Exam Certification Path
The Cisco 820-605: Cisco Customer Success Manager Exam certification path includes only one certification exam. Smart candidates who wish to create a solid foundation altogether examination topics and connected technologies typically mix video lectures with study guides to reap the advantages of each but 820-605 practice exams are one important study tool that goes typically unnoted by most candidates. The Cisco and NetApp FlexPod Implementation and Administration Specialist is for storage and data management professionals including systems engineers, field engineers, professional services consultants, and channel partners who are focused on FlexPod solution enablement. This FlexPod certification is the first jointly developed, global, multi-vendor technical certification that delivers in-depth knowledge of the tools and standards to assess performance characteristics and requirements of the FlexPod integrated solution. This guide also includes 820-605 practice test information.
Cisco 820-605 Exam Certification Details:
| Exam Price | $250 USD |
| Duration | 120 minutes |
| Exam Registration | PEARSON VUE |
| Exam Code | 820-605 CSM |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Number of Questions | 55-65 |
| Sample Questions | Cisco 820-605 Sample Questions |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Exam Name | Cisco Customer Success Manager |
What is the duration, language, and format of Cisco 820-605: Cisco Customer Success Manager Exam
- Number of Questions: 45 - 55
- Passing Score 80%
- Language - English
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
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