The Beryl Institute Certified Patient Experience Professional - CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which method is BEST used to engage patients and family members about their concerns and suggestions for improvement in a healthcare organization?

A) Interview employees who have been patients.
B) Establish a patient and family advisory council.
C) Conduct weekly point of care surveys.
D) Hold quarterly patient and family focus groups.

2. Which are the MOST utilized data sources for evaluating service?

A) Patient (or family) complaints and patient satisfaction data
B) Post-visit phone call feedback
C) Compliment data and focus groups
D) Service recovery logs and community advisory committees

3. What is an identified challenge to including patients, family members, and care partners in the co-design process?

A) Reaffirming the value of the time one will invest in the effort
B) Creating the necessary incentive program for engagement
C) Securing a diverse range of patients and experiences
D) Communicating the process objectives to patients

4. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
B) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions
C) Hosting a reception for patient and family advisors to meet hospital executive leadership
D) Presenting completed plans for newly designed patient rooms to the patient and family advisory council

5. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

A) Process mapping
B) SWOT analysis
C) Pareto principle
D) Lean

Solutions: