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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Messaging and Communication Services | - Email setup and synchronization - Messaging troubleshooting - BlackBerry Hub configuration |
| Security and Troubleshooting | - Application permissions and sandboxing - Common device and service issues resolution - Device encryption and security features |
| BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
| Device Setup and Configuration | - Initial device activation and setup - User profile and account configuration - Network and connectivity configuration |
| BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Security model overview - Device hardware and software components |
BlackBerry 10 Support Specialist Sample Questions:
1. Performing a Security Wipe will delete which of the following?
A) All data from the work perimeter
B) All data on the device including any pictures or videos, and downloaded applications
C) If work perimeter does not exist then all data but not downloaded applications
D) All PIM information, pictures or videos but not downloaded applications
2. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?
A) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
B) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
C) There is no support for any application by BlackBerry. All support requests will be directed to the developers.
D) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
3. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?
A) Work Account is only used with extra security such as S/MIME and PGP.
B) Work Account connects to the Microsoft Exchange through MAPI.
C) Using the "Work Account" option adds an email account that is only active while in the office.
D) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
4. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?
A) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
C) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
D) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
5. For which one of the following does the user have to remove the battery to insert/change?
A) SIM Card
B) SDCard
C) NFC Card
D) CDMA Card
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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