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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Operational support
|
| Implementation and Configuration | - System deployment
|
| Call Routing and Networking | - Multi-site networking
|
| Infrastructure Data Gathering | - Customer productivity requirements
|
| Telephony and Messaging Applications | - Communication applications
|
| Solution Design | - SME communications solution architecture
|
| IP Office Hardware and Components | - Platform hardware selection
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is in After Call Work (ACW).
- B. The CCR Agent is checked on the user's telephony tab.
- C. The CCR Agent is not a CCR administrator.
- D. All of the CCR licenses are being used.
- E. The CCR Agent is not logged into the telephone.
The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?
- A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
- B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
- C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
- D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
- A. Upgrade or downgrade the IP Office core software to fix the issue.
- B. Replace hardware outside warranty.
- C. Test and document the results of the implemented solution.
- D. Research possible causes and implement a solution
- E. Duplicate the issue and obtain traces.
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. One backup per system
- B. There is no limit.
- C. Limited to the number of systems in an SCN
- D. Not a supported feature
After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
- A. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
- B. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
- C. Upgrade Delta Server to the latest release using the IP Office Admin software.
- D. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
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