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Avaya Oceana® Solution Support Sample Questions:

1. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Work Assignment
B) UCM
C) CSC
D) Context Store

2. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Provider Logs
B) PU Logs
C) Agent Browser logs
D) System Logs
E) Service Logs

3. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) Contextld
B) WorkRequestID
C) Caller ID
D) DNIS Number

4. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
B) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
C) ED allows you to deploy both old and new ED workflows In the ED without any problems.
D) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

5. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) UAC cluster
B) Each cluster
C) OCP cluster
D) Common Component cluster

Solutions: