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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS will not collect data if the link to the CMS is down.
C) BCMS records the call at the start of the call, and CMS records the call at the end.
D) BCMS holds data longer than CMS

2. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) The arrow an the CMS menu is up
D) The /cms/install/logdir/admin. log shows a link is operational.
E) From the CMS menu. Maintenance Connection Status shows a link operational.

3. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Music-on-hold
C) Integrated Announcements
D) Local Announcements

4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.56.56
C) 135.9.86.54 135.9.86.58
D) 192.168.2.3 192.168.2.2

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Hunt Group farm
C) VDN farm
D) Vector farm

Solutions: