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NEW QUESTION # 57
A Marker Layer has been created to display all open opportunities and the results are not as expected. How can a user test this marker layer to ensure Salesforce Maps is displaying the correct number of results?
- A. Update the Address Location in the Base Object
- B. Select the "Refresh Layers in this Area" button
- C. Create a Salesforce Report to match the Marker Layer Builder criteria
- D. Create the Marker Layer in the Corporate folder
Answer: C
Explanation:
According to the Trailhead module on Get to Know the Marker Layer Builder4, creating a marker layer follows the same process as creating a Salesforce report. Therefore, to test a marker layer and ensure Salesforce Maps is displaying the correct number of results, a user can create a Salesforce Report to match the Marker Layer Builder criteria4. This way, they can compare the results from both sources and identify any discrepancies or errors.
NEW QUESTION # 58
The marketing team would like to determine the best location for an upcoming customer event and add customers to a marketing campaign. How can Salesforce Maps help marketing teams with this initiative?
- A. Set up Nearby Maps for contacts. view nearby contacts and use the map view to add them to a campaign
- B. Plot accounts and opportunities on the map Select a specific location based on most populated area. Create a shape around the selected area and use mass actions to add accounts and opportunities to an already created campaign
- C. View accounts, leads and contacts on the map Select a specific location based on most populated area. From the campaign in Salesforce. manually add all leads and contacts.
- D. Plot leads and contacts on the map Select a specific location based on most populated area. Create a shape around the selected area and use mass actions to add leads and/or contacts to an existing campaign.
Answer: D
Explanation:
Salesforce Maps can help marketing teams to plan and execute customer events by allowing them to plot leads and contacts on the map, select a specific location based on the most populated area, create a shape around the selected area, and use mass actions to add leads and/or contacts to an existing campaign. This way, marketing teams can target the most relevant and engaged prospects for their event, and invite them using a marketing campaign. According to the Salesforce Maps documentation1, users can create layers of leads and contacts on the map, filter them by various criteria, such as Pardot score, industry, or account type, select a point of interest as a reference location for the event, such as a hotel or a conference center, draw a shape around the point of interest to define a boundary, such as a radius or a travel time, aggregate the data of the leads and contacts within the boundary, such as the average score or the number of attendees, and use mass actions to add them to an existing campaign in Salesforce2. This process can help marketing teams to optimize their event planning and execution, and increase their attendance and conversion rates. Reference:
1: Using Salesforce Maps with Pardot for Marketing Automation2
2: Create a Journey Campaign | Salesforce Trailhead Module3
NEW QUESTION # 59
When using the Maps application in mobile, the Take Me There option always launches Google Maps to navigate to selected locations. How would the user switch the default GPS application to Waze?
- A. This can be changed in the Maps permission group configuration.
- B. The setting must be changed in the base object configuration of Maps.
- C. This must be changed in the settings of the mobile device.
- D. The Advanced Settings in the mobile application contains a setting to change this behavior.
Answer: D
Explanation:
According to the Salesforce Maps documentation1, users can change their preferred navigation app for the Take Me There feature in the mobile application. The Take Me There feature allows users to get turn-by-turn directions from their current location to a selected marker, stop, or appointment on the map. By default, the Take Me There feature uses the native navigation app of the mobile device, such as Google Maps for Android or Apple Maps for iOS. However, users can choose a different navigation app, such as Waze, from the Advanced Settings menu in the mobile application. To do so, users can follow these steps1:
Tap the settings cog at the top left corner of the screen to open Salesforce Maps Mobile App Settings.
Select Handle Maps from the settings menu and choose your preferred navigation app.
Available options for the Handle Maps setting include:
Always Ask: Salesforce Maps Mobile will prompt you to select an app every time you tap Take Me There Use Google Maps: Salesforce Maps Mobile will open Google Maps every time you tap Take Me There Use Apple Maps: Salesforce Maps Mobile will open Apple Maps every time you tap Take Me There Use Waze: Salesforce Maps Mobile will open Waze every time you tap Take Me There Reference:
1: Use Take Me There in Maps Mobile | Salesforce Help1
NEW QUESTION # 60
The newly created visit plan fails and doesn't populate any visits in the user's calendar. Which three areas could be the cause of the failure?
- A. Filters and Spelling
- B. The end date of the visit plan is in the past
- C. There are too many customers assigned to the user
- D. Users are part of more than one visit plan and both overlap
- E. Customers are not within the driving range of the user
Answer: A,B,E
Explanation:
Explanation
A visit plan can fail to populate any visits in the user's calendar for several reasons. One possible reason is that the filters and spelling are incorrect or inconsistent, which can prevent the visit plan from finding the right customers or accounts. Another possible reason is that the customers are not within the driving range of the user, which can make the visit plan unfeasible or inefficient. A third possible reason is that there are too many customers assigned to the user, which can exceed the capacity or availability of the user. These reasons are explained in the Troubleshoot Visit Plans document.
NEW QUESTION # 61
What two steps must an admin take to configure Live Stop Associations?
- A. Create a Live Layer that includes all Users that will be utilizing Live Mobile Tracking
- B. Create a Data Layer that includes all records users will visit.
- C. Create a Marker Layer that includes all records users will visit.
- D. Create a Shape Layer for each record that specifies the radius for associating a Stop event.
Answer: C,D
Explanation:
Explanation
According to the Salesforce Help article on Configuring Stop Associations for Live Daily Summary Configurations in Salesforce Maps3, two steps that an admin must take to configure Live Stop Associations are: create a Marker Layer that includes all records users will visit, and create a Shape Layer for each record that specifies the radius for associating a Stop event3. The Marker Layer will help identify the records that are relevant for Stop Associations, and the Shape Layer will help define the distance around each Stop Event that will be used to determine which records will associate with the Stop Event3.
NEW QUESTION # 62
What are two example use cases for using the Analyze and Compare tool in Territory Planning?"
- A. To add additional attributes to the Data Set
- B. To communicate to Sales Leaders the high level differences between different planning scenarios
- C. To show a Sales Manager the difference between their previous areas and their new areas
- D. To create a new Alignment
Answer: B,C
Explanation:
The Analyze and Compare tool in Territory Planning is used to compare different alignments or scenarios and see how they differ in terms of key metrics, such as revenue, number of accounts, or workload1. This can help communicate to Sales Leaders or Sales Managers the impact of different planning scenarios on their territories and areas. The Analyze and Compare tool is not used to create a new alignment, as this requires using the Optimize tool1. The Analyze and Compare tool is also not used to add additional attributes to the Data Set, as this requires using the Data Set Configuration tool1.
NEW QUESTION # 63
What feature can be used to view proposed changes before reassigning in Territory Planning?
- A. Selection Details
- B. Analyze and Compare
- C. Export to CSV
- D. Compare table
Answer: B
Explanation:
Explanation
Analyze and Compare is a feature that can be used to view proposed changes before reassigning in Territory Planning. This feature allows users to compare different scenarios of territory alignment and see the impact of their changes on key metrics such as annual revenue, unit count, and workload balance. This feature can help users make informed decisions and optimize their territories for sales and service performance. This feature is explained in the Create an Optimal Territory Alignment document.
NEW QUESTION # 64
How can an Admin ensure all Maps Users can see each other's Routes and Schedules?
- A. Disable "Routing Role Security"
- B. Enable Maps Object Permissions for appropriate Profile(s)
- C. Enable "Allow Route/Schedule Sharing"
- D. Create a new Permission Set to grant access
Answer: C
Explanation:
The Admin should enable "Allow Route/Schedule Sharing" to ensure all Maps Users can see each other's Routes and Schedules. This setting allows users to share their Routes and Schedules with other users in their org, and also view the Routes and Schedules of other users who have shared them. This setting can be found in the Routes and Schedule settings within Maps Configuration. This is explained in the Routes and Schedule Settings in Maps document.
NEW QUESTION # 65
Alpine Energy realigns its sales territories quarterly and saves a copy of the final alignment published during each planning cycle. At the start of the next quarter, planners for the company want to avoid redrawing the existing territory boundaries every time they create a new data set and alignment. Which Territory Planning feature could Alpine Energy use to accomplish this?
- A. Import from Alignment
- B. Import from Data Set
- C. Import from Salesforce Territory Model
- D. Import from CSV
Answer: A
Explanation:
To avoid redrawing the existing territory boundaries every time they create a new data set and alignment, Alpine Energy can use the Import from Alignment feature in Territory Planning. This feature allows the customer to import an existing territory model and boundary assignments from another alignment that uses the same territory boundaries as the new data set. This way, the customer can save time and effort by reusing their previous territory design and making adjustments as needed. To use this feature, the customer can follow these steps:
Click the Territory Planning tab to launch the app and display the Browser window.
Hover over an active data set and click the + symbol to add a new alignment.
Enter a Name and Description (optional) for the alignment and click Next.
In the Create Alignment window, select Import Model | Import from Alignment | Next.
Select an existing alignment from which to import the model and boundary assignments.
Click Import.
Reference:
: Create an Alignment in Salesforce Maps Territory Planning | Salesforce Help
: Import a Territory Model from Another Alignment | Salesforce Help
NEW QUESTION # 66
An administrator wants to ensure that a record is created for a custom object named "Appointments" while creating a new visit plan for Maps Advanced. What must the administrator do first to ensure the record is created?
- A. Configure "Appointments" in Routes and Schedule settings within Maps Configuration
- B. Create a dataset with "Appointments" as the base object
- C. Select "Appointments" as the visit object for the visit completion criteria within the dataset
- D. Ensure Allow Activities is enabled for the "Appointment" object
Answer: A
Explanation:
Explanation
The administrator must configure "Appointments" in Routes and Schedule settings within Maps Configuration to ensure that a record is created for the custom object while creating a new visit plan for Maps Advanced.
This step allows the administrator to select a calendar object for output, which is the object that stores the visit records after route generation. The administrator can choose any standard or custom object that has a start date/time and end date/time field. This is explained in the Select a Calendar Object for Output document.
NEW QUESTION # 67
In which two ways can a rep update the hours they can be on the road when using Maps Advanced?
- A. Click on a day within Maps Advanced Route and update the start and end times
- B. Update Maps Advanced Shared Visit Windows
- C. Change Maps Advanced Visit Windows for all their accounts.
- D. Click on their settings from Maps Advanced Route and update their working hours.
Answer: A,D
Explanation:
Explanation
there are two ways that a rep can update the hours they can be on the road when using Maps Advanced. One is to click on their settings from Maps Advanced Route and update their working hours4. The other is to click on a day within Maps Advanced Route and update the start and end times5. Therefore, the correct answers are C and D.
NEW QUESTION # 68
A business wants to optimize their outside sales team's time in the field and ensure that their stops appear in their Salesforce calendar as events. Which feature should they use?
- A. Schedule
- B. Routes
- C. Data Layers
- D. Click2Create
Answer: A
Explanation:
Schedule is the feature that they should use to optimize their outside sales team's time in the field and ensure that their stops appear in their Salesforce calendar as events. Schedule is a feature that allows users to create and optimize a schedule of appointments for a day or a week4. Schedule requires all appointments to have a start and end time or duration5. Schedule also lets users sync their appointments with their Salesforce calendar as events4. This way, the users can optimize their time in the field and keep track of their scheduled events. Click2Create is a feature that allows users to create records directly from the map view, such as leads or accounts2. Data Layers are layers that display data from Salesforce objects or external sources on the map6. Routes are features that allow users to create and optimize a route of stops for a day without requiring scheduled start and end times or durations4. These features are not relevant to the goal of optimizing their outside sales team's time in the field and ensuring that their stops appear in their Salesforce calendar as events.
NEW QUESTION # 69
An implementation partner is in the middle of a Salesforce Maps + Consumer Goods Cloud project and realizes a new requirement popped up that wasn't part of the initial solution design. The customer is persistent that this requirement needs to be in scope of the project. Which team member should manage this situation with the customer?
- A. Customer Success Manager
- B. Lead Developer
- C. Solution Architect
- D. Project Manager
Answer: D
Explanation:
The Project Manager should manage this situation with the customer. The Project Manager is responsible for overseeing the project scope, timeline, budget, and deliverables. They should communicate with the customer about the impact of the new requirement on the project and negotiate a mutually agreeable solution. They should also document any changes to the project scope and update the project plan accordingly. This is explained in the Salesforce Maps Implementation Methodology document.
NEW QUESTION # 70
Sales Managers have requested the ability to see the five most recent Opportunities when a Sales Rep selects a pin from an Account Marker Layer. How should the developer design the Account Marker Layer to meet this requirement?
- A. On the Related List Tab, choose "Opportunities'" from the "Add New" drop down and increment the Display counter to "5".
- B. Be sure that Opportunities are included in the Cross Object Filter options on the Filters tab.
- C. Use "Filter by Activity' to limit the markers to Accounts with 5 opportunities or more.
- D. Pick Opportunity from the drop down list on the Tooltips tab.
Answer: A
Explanation:
To see the five most recent Opportunities when a Sales Rep selects a pin from an Account Marker Layer, the developer should use the Related List Tab on the Marker Layer configuration. This tab allows the developer to add related objects to the marker layer and display them as a list when a pin is clicked. The developer can choose "Opportunities" from the "Add New" drop down and increment the Display counter to "5" to show only the five most recent Opportunities. The Related List Tab is explained in the Explore Salesforce Maps on Desktop unit.
NEW QUESTION # 71
The newly created visit plan fails and doesn't populate any visits in the user's calendar. Which three areas could be the cause of the failure?
- A. Filters and Spelling
- B. The end date of the visit plan is in the past
- C. There are too many customers assigned to the user
- D. Users are part of more than one visit plan and both overlap
- E. Customers are not within the driving range of the user
Answer: A,B,E
Explanation:
A visit plan can fail to populate any visits in the user's calendar for several reasons. One possible reason is that the filters and spelling are incorrect or inconsistent, which can prevent the visit plan from finding the right customers or accounts. Another possible reason is that the customers are not within the driving range of the user, which can make the visit plan unfeasible or inefficient. A third possible reason is that there are too many customers assigned to the user, which can exceed the capacity or availability of the user. These reasons are explained in the Troubleshoot Visit Plans document.
NEW QUESTION # 72
A Sales Vice President is sponsoring a Salesforce Maps implementation project for his sales teams, what is a best practice the VP should take to ensure a successful rollout to his team?
- A. Create Permission Set License Assignments
- B. Create a communication plan
- C. Define Account sharing strategies
- D. Start with writing new Business Processes
Answer: B
Explanation:
A communication plan is a best practice for any Salesforce implementation project, as it helps to inform and engage the stakeholders, users, and sponsors throughout the project lifecycle. A communication plan can include the project goals, benefits, timeline, milestones, roles and responsibilities, training and support resources, feedback mechanisms, and success metrics1. A communication plan can also help to address any potential resistance or challenges from the users or sponsors, and ensure a smooth adoption of the new solution2. Reference:
1: Salesforce Maps Configuration | Salesforce Trailhead Module2
2: Change Management Best Practices for Salesforce Administrators | Salesforce Trailhead Module3
3: https://trailhead.salesforce.com/en/content/learn/modules/change_management_best_practices_for_admins
NEW QUESTION # 73
A Sales Rep had to skip a few visits that were created by the Maps Advanced Visit Plan due to an urgent customer request. How would the Sales Rep reoptimize only their future routes to ensure the skipped visits are replanned?
- A. Add the skipped visits to a future day from the Maps Schedule
- B. Create Salesforce Events for the skipped visits
- C. Ask their Admin to regenerate routes for the Visit Plan
- D. Use the Plan My Visits button from the Maps Advanced Route Calendar
Answer: D
Explanation:
Explanation
According to the Salesforce Help article on Plan My Visits1, this feature allows users to reoptimize their future routes based on their current schedule and visit plan settings. This way, users can ensure that any skipped or rescheduled visits are replanned according to their preferences and priorities1.
NEW QUESTION # 74
Which feature supports the use of Custom Drive Profiles?
- A. Schedule
- B. Routes
- C. Favorite Location
- D. Marker Layer
Answer: B
Explanation:
Routes is the feature that supports the use of Custom Drive Profiles. Custom Drive Profiles are used to create routes that are optimized for trucks and other vehicles that might not be able to travel the same roads as passenger cars3. A route can be optimized based on the specific characteristics of a truck and its cargo, such as height, weight, length, and hazardous materials3. To use this feature, the user needs to create a Salesforce Maps Drive Profiles tab and a custom object for Maps Drive Profile3. Then, the user can create a new Drive Profile with the details of the vehicle and select it when creating a route in Salesforce Maps3. The characteristics of the vehicle's Drive Profile will be used to create a route that is compliant with published permanent road restrictions3. Favorite Location, Schedule, and Marker Layer are not features that support the use of Custom Drive Profiles.
NEW QUESTION # 75
A sales manager at Alpine Energy has reviewed and finalized their team's territories in Territory Planning. When the manager is ready to publish the final changes back to Salesforce Maps, they notice the Publish button is not active. Only approvers are permitted to publish changes from Territory Planning to Salesforce Maps in Alpine Energy's org. What are the three possible reasons why the sales manager is unable to publish the alignment?
- A. The alignment has not been shared with an approver.
- B. The sales manager is listed as an approver for Alpine Energy.
- C. The alignment must be submitted for approval before publishing.
- D. The sales manager only has Commenter access to the alignment.
- E. The alignment must be approved before it can be published.
Answer: C,D,E
Explanation:
The sales manager is unable to publish the alignment because they only have Commenter access to the alignment, the alignment must be submitted for approval before publishing, and the alignment must be approved before it can be published. These are the three possible reasons that prevent the sales manager from publishing the alignment to Salesforce Maps. Commenter access only allows users to view and comment on alignments, but not edit or publish them. Submitting and approving alignments are required steps for publishing alignments if Alignment Approval is enabled in the org. These are explained in the Control Access to Alignments and Set Up a Process for Alignment Approvals and Publishing documents.
NEW QUESTION # 76
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