[Nov-2021] The Best Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Professional Exam Questions
Try 100% Updated MS-740 Exam Questions [2021]
Skills measured
- Troubleshoot issues signing into Microsoft Teams (15-20%)
- Troubleshoot Microsoft Teams voice issues (15-20%)
- Troubleshoot issues with files (15-20%)
- Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
- Troubleshoot teams and channels (10-15%)
- Troubleshoot federation issues (10-15%)
NEW QUESTION 12
A user sets up a Microsoft Teams meeting on a device that runs macOS.
The user reports that they are disconnected from calls and meetings when they start sharing content.
You need to export the media logs to investigate the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Review the ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog log file.
- B. Turn on media logging and restart the Teams app.
- C. Use the keyboard shortcut: Option + Command + Shift + 1 and review files at the location ~/Downloads.
- D. Review the ~/Library/Application Support/Microsoft/Teams/skylib/*.blog log file.
- E. Review the ~/Library/Application Support/Microsoft/Teams/logs.txt log file.
Answer: A,B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/log-files#media-logs
NEW QUESTION 13
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to determine the cause of the issue.
Solution: Confirm whether the user can communicate with external users.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION 14
You manage the Microsoft Teams environment for a tenant.
Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.
You need to manually reset Seamless Single Sign-on (SSO).
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Import the Seamless SSO PowerShell module.
2 - Get the list of Active Directory forests on which Seamless SSO has been enabled.
3 - Disable Seamless SSo for each Active Directory forest where you have set up the SSO feature.
4 - Enable Seamless SSO for each Active Directory forest.
5 - Enable the Seamless SSO in your tenant.
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso
NEW QUESTION 15
A company plans to grant a team named Human Resources access to a custom app called App1. The company plans to block users from adding any other third-party apps to the team.
Users report that they are unable to add App1 to the team.
You need to make sure that users can access App1.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Run the following PowerShell command: Grant-CsTeamsAppSetupPolicy
-Identity "HR Team" -PolicyNameHRAppSetupPolicy - B. Create a custom app permission policy.
- C. On the Manage apps page, ensure that App1 is allowed at the org level.
- D. Create a custom app setup policy.
- E. Run the following PowerShell command: Grant-CsTeamsAppPermissionPolicy
-Identity "HR Team" -PolicyNameHRAppPermissionPolicy
Answer: B,C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION 16
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
An IT company has a Microsoft 365 subscription.
The company has a main office in one region. The company opens a new office in another region. You must relocate 400 users to the new office.
You need to ensure that the address for the new location is available to emergency responders.
Solution: Assign a calling policy that has an emergency address for each user.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user
NEW QUESTION 17
A company has a Microsoft 365 subscription. All users have devices that run Windows 10. Microsoft Teams is installed on all devices.
A user reports the following issues:
The user loses their Teams connection during screen sharing.
The Microsoft Teams app crashes randomly and restarts automatically.
You need to view the appropriate logs to troubleshoot the issues.
What should you do?
- A. From the Microsoft Teams app. select Ctrl+Alt+Shift+1 Open the log files in the %Userprofile%\Downloads\folder.
- B. From the Microsoft Teams app. select CTRL+G Open the ETL files in the %Appdata%\Microsoft\Teams\folder.
- C. From Event Viewer, open the Windows log and filter the log for the keyword MS Teams.
- D. Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logstxt in the %Appdata%\Microsoft\Teams\folder.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/log-files
NEW QUESTION 18
A company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?
- A. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
- B. Check permissions and sign in access for UserA's OneDrive account.
- C. Turn off the Conditional Access policy for UserA.
- D. Disable and re-enable the SharePoint online license assigned to UserA.
Answer: B
NEW QUESTION 19
A company has Microsoft 365 E5 licenses. The company uses phone numbers that are provided by Microsoft.
An auto attendant is not able to forward calls to external numbers.
What should you do?
- A. Purchase and assign an international calling plan to the associated resource account.
- B. Assign a new auto-attendant number.
- C. Assign a phone system license to the associated resource account.
- D. Configure external sharing settings from Azure Active Directory.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue#prerequisites
NEW QUESTION 20
You need to configure the Microsoft Teams environment for guest users.
Which actions are required? To answer, drag the appropriate required options to the correct actions. Each required option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/delegate-invitations
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/allow-deny-list
NEW QUESTION 21
You are an administrator in an organization. You share files in chats with other users.
The users report that they are unable to access the files. Users see an error message as shown in the image:
You need to resolve the issue by updating the OneDrive for Business settings for the users. You navigate to the settings page for the Team's SharePoint site collection.
What should you do?
- A. Enable Limited-access user permission lockdown mode.
- B. Disable Limited-access user permission lockdown mode.
- C. Enable document sets.
- D. Disable site policy.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business
NEW QUESTION 22
You manage the Microsoft Teams environment for a company.
The company has federation configured only for the human resources (HR) department, and only with Vendor A.
User1, who is part of the HR department, cannot communicate with VendorA.
You need to troubleshoot why User1 cannot communicate with VendorA.
What should you do?
- A. Ensure that federated access is enabled in the external access policy for the user.
- B. Ensure that federated access is enabled in the external user communication policy for the user.
- C. Ensure the user is added as a guest in the VendorA tenant.
- D. Ensure the target domain for VendorA is listed in the Allowed Domains list.
- E. Ensure the tenant is enabled for federation.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-policies-in-your-organization/create-custom-external-access-policies
NEW QUESTION 23
You need to set up the calling environment for the sales and support departments.
Which setup paths should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
NEW QUESTION 24
You need to configure team settings specific to all departments' needs.
What should you do?
- A. From PowerShell. run the New-AzureADMSGroupLifecyclePolicy cmdlet.
- B. From the Microsoft 365 admin center, modify the Office 365 group settings.
- C. From the Security & Compliance admin center, create a data loss prevention (DLP) policy.
- D. From the Microsoft Teams admin center, modify the Teams policy.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle
NEW QUESTION 25
You need to provide the correct statements to User1.
Which two statements are correct? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. No matter how much memory is available, Teams will not pass the 1.5 GB threshold
- B. The Microsoft Teams web and desktop apps use memory in very different ways from each other.
- C. The more memory the machine Teams is running has, the more memory Teams will use.
- D. When other apps or services require system memory, Microsoft Teams could give up some to provide to the others.
Answer: C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-memory-usage-perf
NEW QUESTION 26
You need to resolve the emergency address issue.
What should you do?
- A. Add only the IPv6 public relay IP address to the trusted IP address list for the tenant.
- B. Add only the IPv4 public relay IP address to the trusted IP address list for the tenant.
- C. Add the IPv4 and IPv6 public relay addresses to the trusted IP address list for the tenant.
- D. Route HTTPS traffic to Microsoft Teams by using a proxy and the proxy IP address.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling
NEW QUESTION 27
You need to resolve the issue reported by User3.
What should you do?
- A. Ensure that the user is connected to the internet and that the firewall and other apps are not preventing access.
- B. Ensure that the date and time for the user's device are correct.
- C. Confirm that the organization complies with Azure Active Directory configuration policy.
Answer: A
Explanation:
Reference:
https://support.microsoft.com/en-us/office/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f
NEW QUESTION 28
You own a team that has three standard channels.
The team has been deleted.
You need to locate the files from all three channels.
Where should you navigate to locate the files?
- A. The tenant's SharePoint home page recycle bin.
- B. The SharePoint site's second stage recycle bin.
- C. The SharePoint site document library.
- D. The SharePoint site's first stage recycle bin.
Answer: A
NEW QUESTION 29
You need to configure the system to meet the requirements for guest users.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create and assign a messaging policy for guest users.
- B. Edit the guest access policy to disable chat.
- C. Edit the guest access policy to disable calls.
- D. Create and assign a calling policy for guest users.
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy
NEW QUESTION 30
A school implements Microsoft Teams.
Teachers report that they cannot schedule Teams live events.
You need to investigate and troubleshoot the issue.
You run Get-MsolUser -UserPrincipalName [email protected] | Format-List DisplayName,Licenses and review the results as shown in the Licenses exhibit.
You review the Microsoft Teams debug logs that you collect from the teacher's device as shown in the Debug logs exhibit.
You review the meeting policy settings as shown in the Meeting policy exhibit.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/licensing-service-plan-reference
https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events
NEW QUESTION 31
You manage a company's Microsoft Teams environment.
Members of a team cannot send emails to a channel's email address.
You need to determine the cause of the issue.
What are two possible causes? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Email integration is not enabled.
- B. The email has more than 10 file attachments.
- C. The channel email address is part of a distribution list.
- D. The email contains more than 25 inline images.
- E. The channel's associated SharePoint folder was renamed.
Answer: C,E
Explanation:
Reference:
https://support.microsoft.com/en-us/office/send-an-email-to-a-channel-in-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e
NEW QUESTION 32
A company configures external access for suppliers in the Microsoft Teams admin center.
Users can chat only with external users from VendorA.
You need to ensure that users can chat externally with users from VendorB.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Add the VendorB domain as a remote domain to the Connectors list.
- B. Ask the VendorB tenant to add your domain to their Allowed Domains list.
- C. Modify the CNAME for SIP federation.
- D. Add the VendorB domain to the federation Allowed Domains list.
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access
NEW QUESTION 33
You are managing a Microsoft Teams environment for a company. You are setting up direct routing on a partner-hosted session border controller (SBC).
The SIP proxy does not receive SIP options from the SBC.
You need to resolve the issue.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Replace the partner-hosted SBC with a self-deployed SBC.
- B. Ensure that the SBC certificate is from a trusted Certificate Authority (CA).
- C. Ensure that the Secure Real-Time Transport Protocol (SRTP) is enabled.
- D. Modify the FQDN in the SIP profile to match the SBC certificate.
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues
NEW QUESTION 34
You need to identify the root cause of the issue that was reported by User6.
What is the cause of the issue?
- A. The file link is expired.
- B. Sharing permissions for the file have been revoked.
- C. The external sharing permissions have been set to existing external users only.
- D. The sharing permissions for the organization are set to internal only.
Answer: A
NEW QUESTION 35
Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.
You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to add a user named [email protected] to the meeting.
You need to resolve this issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the value of the HiddenFromAddressListsEnabled attribute to True for the user's mailbox.
- B. Assign an audio conferencing license to UserA.
- C. Assign a Microsoft Exchange license to UserA.
- D. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
- E. Ensure that the Fabrikam.com domain is verified in Microsoft 365.
Answer: C,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide
NEW QUESTION 36
You need to resolve the chat notification issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Reinstall Microsoft Teams.
- B. On the Microsoft Teams Settings Notifications page, enable notifications.
- C. In the Windows settings Notifications & Actions menu, enable notifications.
- D. Update Microsoft Teams to the latest version.
- E. In Registry Editor, navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams. Create a registry key named ChatNotifications and set the value to 1.
Answer: B,C,D
Explanation:
Reference:
https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-43fecc78413d
https://support.microsoft.com/en-us/windows/change-notification-and-action-settings-in-windows-10-8942c744-6198-fe56-4639-34320cf9444e
NEW QUESTION 37
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