[Nov 07, 2021] Valid OmniStudio-Consultant Test Answers & OmniStudio-Consultant Exam PDF
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NEW QUESTION 34
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Combine requests into a single response
- B. Read and write data to Salesforce
- C. Read and write data to external systems
- D. Transform data
Answer: B,D
NEW QUESTION 35
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Validation Rule to the Contact object
- C. Add a DataRaptor to retrieve the email address
- D. Add a Set Errors element
Answer: D
NEW QUESTION 36
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. Lookup
- B. DataRaptor Extract Action
- C. Select
- D. Calculation Action
Answer: A
NEW QUESTION 37
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Combine these actions into an Integration Procedure
- B. Change DataRaptors to extract single objects
- C. Add reusable OmniScripts for each step
- D. Add conditional views to the OmniScript
Answer: A
NEW QUESTION 38
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
- A. The first state with a true condition closest to the top of the canvas
- B. The state with a true condition that has the highest priority
- C. The first state with the highest priority closest to the top of the canvas
- D. The state closest to the top of the canvas
Answer: C
NEW QUESTION 39
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Create new LWC templates for branding and styling
- B. Implement FlexCards and OmniScripts for the front-end
- C. Replace existing APEX using DataRaptors and HTTP Actions
- D. Use existing APEX classes as data sources
Answer: B,C
NEW QUESTION 40
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
- A. Response
- B. HTTP
- C. DataRaptor Post
- D. DataRaptor Extract
Answer: C,D
NEW QUESTION 41
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Integration Procedure
- B. REST
- C. DataRaptor Extract
- D. Streaming API
Answer: A
NEW QUESTION 42
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. URL
- B. Navigate
- C. Redirect
- D. Event
Answer: B
NEW QUESTION 43
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Transform
- C. DataRaptor Turbo
- D. DataRaptor Extract
Answer: D
NEW QUESTION 44
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Multiple OmniStudio Actions that invoke separate OmniScripts
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: C
NEW QUESTION 45
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display different actions based on context
- B. Display a 360° view of the customer
- C. Guide users through complex processes
- D. Allow customers to enter bill payment information
Answer: B,C
NEW QUESTION 46
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. DataRaptor Transform
- B. OmniStudio Action
- C. DataRaptor Turbo
- D. Calculation Matrices
Answer: D
NEW QUESTION 47
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- B. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
Answer: B
NEW QUESTION 48
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. View statements
- B. Request higher limit
- C. Verify a transaction
- D. Make a payment
- E. View credit score history
Answer: A,D,E
NEW QUESTION 49
How many levels deep can reusable OmniScripts be nested?
- A. 0
- B. Unlimited
- C. 1
- D. 2
Answer: C
NEW QUESTION 50
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Edit Block
- B. Remote Action
- C. Response Action
- D. Datatable
Answer: A,C
NEW QUESTION 51
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Multi-Select, Remote Action, and Email Action
- B. Radio Group, DataRaptor Post Action, and Email Action
- C. Radio Group, Remote Action, and Messaging Action
- D. Edit Block, DataRaptor Post Action, and Messaging Action
Answer: B
NEW QUESTION 52
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