Latest Pegasystems PEGACPBA88V1 Free Certification Exam Material with 52 Q&As
UPDATED PEGACPBA88V1 Exam Questions Certification Test Engine to PDF
NEW QUESTION # 25
A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?
- A. Add an Approve/Reject step and enable approval from email and mobile.
- B. Add an Approve/Reject step with mobile approval enabled and add a Send Email step.
- C. Add an Approve/Reject step and a Send Email step.
- D. Add an Approve/Reject step and enable email notifications on the case type.
Answer: A
Explanation:
To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.
NEW QUESTION # 26
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
- A. Open the Explore data landing page, and then create a new insight.
- B. Open the Explore data landing page, and then add a Reporting widget.
- C. Open the Channels landing page, and then add a new portal.
- D. Open the Data landing page, and then create a new insight.
Answer: A
NEW QUESTION # 27
....purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee. meet this requirement, you design a case with a______________.
- A. change stage step to allow the employee to route to the manager
- B. stage to route requests to the manager
- C. process that routes to the manager
- D. step that routes to the manager
Answer: D
Explanation:
To ensure that purchase requests automatically go to the manager of an employee in Pega, you should design a case with a step that routes the request to the manager. The steps are as follows:
Define the Manager Routing Step: In the case type design, include a step that specifies the routing logic.
Use Dynamic Routing: Configure the routing step to dynamically determine the manager based on the employee's profile or organizational hierarchy.
Route to Manager: Implement the routing step so that it evaluates the employee's manager information and routes the case accordingly.
This setup ensures that each purchase request is automatically directed to the appropriate manager for approval, streamlining the process and ensuring compliance with organizational policies.
Reference:
Pega Academy: Routing and Assignments
Pega Documentation: Case Management and Workflow Automation
NEW QUESTION # 28
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
- A. A data reference field
- B. A case reference field
- C. An embedded data field
- D. A query field
Answer: A
Explanation:
For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field.
Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to-date information and integrating with external systems.
Reference:
Pega Academy: Data Management
Pega Documentation: Data Relationships and Integration
NEW QUESTION # 29
Your client is planning their next Minimum Lovable Product (MLP) release.
Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)
- A. Personas and Channels
- B. Dashboards
- C. Case types
- D. Reports
- E. Data and Interfaces
Answer: A,C,E
Explanation:
When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.
Personas and Channels:
Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.
Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.
Case Types:
Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.
Data and Interfaces:
Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.
Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.
Reference:
Pega Academy: Case Design
Pega Documentation: Minimum Lovable Product (MLP)
NEW QUESTION # 30
The following view of a timesheet application an employee enters their hours for the week The total hours highlighted are automatically updated with the appropriate values as the fee enters their time.
The employee submits the timesheet. the following view is shown. The application reduces the vacation and sick time balances by the hours entered in the previous view.
Answer:
Explanation:
Reference:
Cumulative total of all hours for the week
Method: Calculation
Updated vacation and sick time balances
Method: Data transform
NEW QUESTION # 31
...Manager need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report.
...configuration do you perform to fulfill these requirements?
- A. Add the out-of-the-box Reports landing page to the Manager portal.
- B. Add a report widget to the Manager portal dashboard, and then click Publish to default.
- C. Add a report widget to the Manager portal dashboard, and then click Publish.
- D. Create a new landing page on the Manager portal with the new report saved in a public category.
Answer: B
Explanation:
Add a report widget to the Manager portal dashboard, and then click Publish to default: To ensure that only managers can view the Employee vacation requests report, you need to add the report widget to the Manager portal dashboard and then publish it to the default dashboard. This makes the report accessible only to users who have access to the Manager portal.
NEW QUESTION # 32
.....assignment routes loan requests to a specific loan officer based on the type of loan.
If the loan is a mortgage, the case is routed to Adam Ross.
If the loan is for an automobile, the case is routed to Julia Samuels.
If the loan is an equity line, the case is routed to Don Smith.
....do you configure the routing to ensure the case advances to the correct loan officer?
- A. Route the case to a specific user.
- B. Route the case to a work queue.
- C. Route the case to a work queue by using business logic.
- D. Route the case to an operator by using business logic.
Answer: D
Explanation:
To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:
Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).
Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type.
Route to Operator: Use the "To Operator" routing option, and apply the decision logic to dynamically determine the operator (loan officer).
In this case:
For mortgage loans, the decision rule routes the case to Adam Ross.
For automobile loans, the decision rule routes the case to Julia Samuels.
For equity line loans, the decision rule routes the case to Don Smith.
Reference:
Pega Academy: Assignments and Routing
Pega Decision Management: Using Business Logic for Routing
NEW QUESTION # 33
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
- A. Initial estimations are high-level approximations.
- B. Creation of case steps is factored into MLP sizing.
- C. MLP sizing leads to more precise resource planning.
- D. Complex features are always reserved for MLP 2 and later.
Answer: A,C
Explanation:
MLP sizing leads to more precise resource planning: Accurate sizing of the MLP helps in precise allocation and planning of resources, ensuring that the team can deliver the required functionality within the defined time frame.
Reference:
Initial estimations are high-level approximations: The initial estimations provided during the planning phase are high-level and may require refinement as more details about the requirements and scope become available.
NEW QUESTION # 34
...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)
- A. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
- B. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
- C. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
- D. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
Answer: B,D
Explanation:
To achieve the requested behavior in the event center case type:
Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.
Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.
Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.
NEW QUESTION # 35
Which three tasks should be done as part of the DevOps pipeline? (Choose Three)
- A. Review the three basic authorization models.
- B. Track Security checklist completion.
- C. Extract data using Business Intelligence Exchange (BIX).
- D. Verify the guardrail compliance score.
- E. Run both unit and scenario tests.
Answer: B,D,E
Explanation:
Project delivery leader: The Project Delivery Leader is responsible for overseeing the project plan, managing resources, and ensuring that project milestones are met. They play a key role in verifying the project plan and adjusting schedules to manage expectations and ensure timely delivery.
NEW QUESTION # 36
A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
- A. Department is same
- B. Name of submitter is same
- C. Issue type is same
- D. Office location is same
Answer: C
Explanation:
The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."
NEW QUESTION # 37
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- B. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- C. An accountant wants to list the largest order for the last month, for each customer account.
- D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
Answer: B,D
Explanation:
* A sales representative wants to quote the cost of an insurance policy based on selected coverage options: Calculated fields can dynamically determine the cost based on selected options.
Reference:
* A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required: Calculated fields can be used to estimate total costs based on input values for labor and materials.
NEW QUESTION # 38
A Developer configures a button with the action set as shown in the following image:
Place the events in the order they occur.
Answer:
Explanation:
1 - A user clicks the button.
2 - The system applies a data transform.
3 - The order ID value is set to the value of the confirmation number if the system confirms the payment.
4 - The system refreshes the section.
Reference:
* The system applies a data transform.
* The order ID value is set to the value of the confirmation number if the system confirms the payment.
* The system refreshes the section.
NEW QUESTION # 39
A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?
- A. Create a process using the Send email step allowing representatives to quickly add the case ID to the email.
- B. Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.
- C. Call a data transform to copy the case ID from pyWorkPage to the email.
- D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.
Answer: B
Explanation:
The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.
NEW QUESTION # 40
Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.
- A. Build
- B. Prepare
- C. Discover
- D. Adopt
Answer: C
Explanation:
The Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline is Discover.
Discover Phase:
During the Discover phase, the focus is on understanding the business problem, identifying the scope, and defining the high-level requirements.
Pega Business Architects work with stakeholders to capture objectives directly into the Pega platform, creating user stories and refining the backlog in preparation for future sprints.
Reference:
Pega Academy: Pega Express Methodology
Pega Documentation: Pega Express Phases and Activities
NEW QUESTION # 41
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
- A. Route the assignment to the correct work queue by using a reporting structure.
- B. Route the assignment to a specific underwriter based on business logic.
- C. Route the assignment to the correct work queue based on business logic.
- D. Route the assignment to the correct work queue by using an authority matrix.
Answer: C
Explanation:
To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:
Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.
Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.
Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.
This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.
Reference:
Pega Academy: Assignments and Routing
Pega Documentation: Using Business Logic for Assignment Routing
NEW QUESTION # 42
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Repair
- B. Submission
- C. Review
- D. Verification
Answer: A
Explanation:
* Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Reference:
* Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
* Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
* Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
NEW QUESTION # 43
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
- A. Open the Explore data landing page, and then create a new insight.
- B. Open the Explore data landing page, and then add a Reporting widget.
- C. Open the Channels landing page, and then add a new portal.
- D. Open the Data landing page, and then create a new insight.
Answer: A
Explanation:
To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:
Open the Explore data landing page: This page allows you to create and explore data visualizations.
Create a new insight: Insights help you visualize and analyze data trends and metrics.
Reference:
Pega Academy: Data Exploration and Visualization
Pega Documentation: Creating Insights
NEW QUESTION # 44
....application grants 75 employees access to one of four personas: Admin, Author, User, and Manager. A new analyst who joins the company requires all the .. of the Author persona, but only some of the reporting features are available to the Manager persona.
o you satisfy this security requirement?
- A. Add the analyst to the Author persona.
- B. Create a new Analyst persona with the required access.
- C. Update the Author persona to include the required analyst reports.
- D. Add the analyst to both the Author persona and Manager persona.
Answer: B
Explanation:
Create a new Analyst persona with the required access: To meet the specific security requirements of the new analyst, it is best practice to create a new persona that combines the necessary permissions from both the Author and Manager personas. This ensures that the analyst has tailored access to the features they need without altering existing personas or adding overlapping roles.
NEW QUESTION # 45
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