[Dec-2021] Dumps Practice Exam Questions Study Guide for the ITIL-4-Foundation Exam
ITIL-4-Foundation Dumps with Practice Exam Questions Answers
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
NEW QUESTION 143
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
- A. Partners and suppliers
- B. Value streams and processes
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management - C. Information and technology
- D. Organizations and people
Answer: B
NEW QUESTION 144
What is the purpose of the 'information security management1 practice?
- A. To ensure that accurate and reliable information about the configuration of services is available when
and where it is needed - B. To protect the information needed by the organization to conduct its business
- C. To plan and manage the full lifecycle of all IT assets
- D. To observe services and service components
Answer: B
NEW QUESTION 145
What is defined as a change of state that has significate for the management of an IT service?
- A. Incident
- B. Known error
- C. Problem
- D. Event
Answer: D
NEW QUESTION 146
Which is included in the purpose of the 'design and transition' value chain activity?
- A. Continually meeting stakeholder expectations for costs
- B. Supporting services according to specifications
- C. Providing transparency and good stakeholder relationships
- D. Ensuring that service components are available when needed
Answer: A
NEW QUESTION 147
In which situation will incident management USUALLY use a separate process?
- A. Where no target resolution time exists
- B. Where the cause must be diagnosed
- C. For information security incidents
- D. For low impact incidents
Answer: C
NEW QUESTION 148
Which of the following is an example of workaround?
- A. An email server is restored after an incident is reported
- B. A defective network switch is replaced with a new one
- C. A server is restarted to resolve an incident
- D. Server memory is increased when the server is unresponsive
Answer: C
NEW QUESTION 149
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
- A. Verifying that improvement targets have been achieved
- B. Understanding priorities for improvement
D18912E1457D5D1DDCBD40AB3BF70D5D - C. An initial baseline assessment
- D. The production of a detailed CSI plan
Answer: A
NEW QUESTION 150
Which describes the 'plan' value chain activity?
- A. It ensures a shared understanding of the current status and vision for all products and services across the organization
- B. It ensures that service components are available when and where they are needed, and meet agreed specifications
- C. It ensures continual improvement of products, services, and practices across all value chain activities
- D. It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations
Answer: A
NEW QUESTION 151
Which practice is most likely to benefit from the use of chatbots?
- A. Service desk
- B. Continual improvement
- C. Change enablement
- D. Service level management
Answer: A
NEW QUESTION 152
Which is an objective of the design coordination process?
- A. To gather and document new service level requirements from the customer
- B. To produce service design packages and ensure they are handed over to service transition
- C. To assess and evaluate all changes and their impact on service designs
- D. To document the initial structure and relationship between services and customers
Answer: B
Explanation:
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION 153
Which of these should be logged and managed as a problem?
- A. 'Continual improvement' needs to prioritize an improvement opportunity
- B. Trend analysis shows a large number of similar incidents
- C. A user requests delivery of a laptop
- D. A monitoring tool detects a change of state for a service
Answer: B
NEW QUESTION 154
Which of the following can be used to access service desks?
- A. All of the above
- B. Email
- C. Text and social media messaging
- D. Phone calls
Answer: A
NEW QUESTION 155
How should an organization prioritize incidents?
- A. Assess the availability of the appropriate support team.
- B. Ask the user for their preferred resolution timeframe.
- C. Use an agreed classification which is based on the business impact of the incident.
- D. Create an order of incidents based on the dates and times when they were logged.
Answer: C
NEW QUESTION 156
Which describes the utility of a service?
- A. A service that increases constraints on the consumer
- B. A service that supports the performance of the consumer
- C. A service that is fit for use
- D. A service that meets its service level targets
Answer: B
NEW QUESTION 157
Which will help solve incidents more quickly?
- A. Collaboration between teams
- B. Detailed procedural steps for incident investigation
- C. Target resolution times
- D. Escalating all incidents to support teams
Answer: A
NEW QUESTION 158
Which should be handled by 'service request management'?
- A. A request to provide a laptop
- B. A request to implement a security patch
- C. A request to change a target in a service level agreement
- D. A request to resolve an error in a service
Answer: A
Explanation:
Reference: https://www.atlassian.com/itsm/service-request-management
NEW QUESTION 159
......
Free ITIL 4 ITIL-4-Foundation Exam Question: https://www.passexamdumps.com/ITIL-4-Foundation-valid-exam-dumps.html
ITIL-4-Foundation by ITIL 4 Actual Free Exam Practice Test: https://drive.google.com/open?id=1G9jok7gnfj4HK5p1xDJ3VFdSspdOq142
