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NEW QUESTION # 39
Which type of group is defined by the organization's structure?
Choose 1 answer
- A. Formal group
- B. Designated group
- C. Informal group
- D. Unified group
Answer: A
Explanation:
A formal group is defined by the organization's structure, with designated work assignments establishing tasks.
This definition aligns with the roles and relationships explicitly outlined by the organization. These groups are created to achieve specific organizational objectives and include departments, project teams, and committees.
References:
* Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.
* Greenberg, J. (2011). Behavior in Organizations. Pearson.
NEW QUESTION # 40
What is an advantage of a group that is not very cohesive?
Choose 1 answer
- A. There is less need for giving rewards as group rewards.
- B. When performance norms are high, productivity will be higher than in a cohesive group.
- C. When performance norms are low, productivity may be higher than in a cohesive group
Answer: C
Explanation:
In groups that are not very cohesive, members are less likely to conform to group norms. If the performance norms are low, this lack of conformity can lead to higher individualproductivity as members are less influenced by the group's low standards and may strive to perform better on their own.
References:
* Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.
* Hackman, J. R. (1987). The design of work teams. In J. Lorsch (Ed.), Handbook of Organizational Behavior. Prentice Hall.
NEW QUESTION # 41
Which of the following characteristics is closely associated with informal groups but not associated with formal groups?
- A. Usually has a negative impact on the organization
- B. Formed to meet social interactions' needs
- C. Directed towards organizational goals
- D. Defined by organizational structure
Answer: B
NEW QUESTION # 42
How can an organization transmit its culture to its employees?
Select one.
- A. By circulating stories
- B. By studying employee complaints
- C. By balancing cultural backgrounds
- D. By requiring employees to memorize the mission statement
Answer: A
Explanation:
An organization can transmit its culture to employees through various means, including circulating stories.
Stories about significant events, achievements, and key figures in the organization's history help convey the organization's values, norms, and traditions. These stories serve as a powerful tool for communicating cultural messages and reinforcing desired behaviors. Reference: Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.
NEW QUESTION # 43
Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.
Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.
Which theory explains A's motivation to look for a new job?
Choose 1 answer
- A. Equity theory
- B. Perception theory
- C. Perceptual fairness theory
- D. Inequity theory
Answer: A
NEW QUESTION # 44
In organizing a team to develop a new brand image for the company's full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.
- A. A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands
- B. A climate of trust, specific team goals, and members who are conscientious
- C. Adequate resources, absence of conflict, specific team goals
- D. Adequate resources, group performance evaluation, and an absence of conflict
Answer: B
Explanation:
Effective teams typically share certain characteristics that enhance their performance and cohesion. These characteristics include:
* A climate of trust: Trust among team members is crucial for open communication, collaboration, and mutual support.
* Specific team goals: Clear and well-defined goals provide direction and focus, ensuring that all team members are working towards the same objectives.
* Members who are conscientious: Conscientious team members tend to be reliable, organized, and diligent, contributing positively to the team's performance.
These elements create a supportive environment where team members can thrive and work effectively towards common goals.
NEW QUESTION # 45
A team is struggling to become productive but cannot decide who should do what.
How should the team leader attempt to resolve the problem?
Choose 1 answer
- A. Research the problem and impose a solution without argument
- B. Resign as team leader
- C. Disband the team because the problem cannot be solved
- D. Coach the team through the difficult
Answer: D
NEW QUESTION # 46
A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Choose 1 answer
- A. Assign individual roles rather than mutual team roles
- B. Take action on problems as individual members as well as in work teams
- C. Change work group roles at random
- D. Share information but not engage in collective performance goals
Answer: B
Explanation:
For self-managed work teams to be successful, team members should actively engage in problem-solving both individually and collectively. This dual approach ensures that issues are addressed promptly and effectively, leveraging both individual initiative and team collaboration to enhance synergy and success.
References:
* Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.
* Pearce, J. A., & Robinson, R. B. (2009). Strategic Management: Formulation, Implementation, and Control. McGraw-Hill/Irwin.
NEW QUESTION # 47
Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer
- A. Quality teams
- B. Self-managed teams
- C. Cross-functional teams
- D. Virtual teams
Answer: D
NEW QUESTION # 48
Which option defines organizational culture?
Select one.
- A. A biological entity that shows clear relationships to an organization or group of organizations
- B. Perceptions that are characterized in words or feelings but not understood or accepted by the organization
- C. Individuals with feelings that are clearly distinguished from the culture of the organization
- D. A system of shared meanings held by members that distinguishes the organization from other organizations
Answer: D
Explanation:
Organizational culture is defined as a system of shared meanings held by members that distinguishes the organization from other organizations. This includes values, beliefs, rituals, symbols, and behaviors that are common within an organization. A strong organizational culture can influence employee behavior, enhance job satisfaction, and improve overall organizational performance.
References:
* Schein, E. H. (2010). Organizational Culture and Leadership (4th ed.). Jossey-Bass.
* Hatch, M. J. (2018). Organization Theory: Modern, Symbolic, and Postmodern Perspectives (4th ed.).
Oxford University Press.
NEW QUESTION # 49
What is one of the six primary characteristics that define an organization's culture?
- A. People orientation
- B. Forecasting
- C. Aggressiveness
- D. Political orientation
Answer: A
NEW QUESTION # 50
When might an organization's strongly-entrenched culture be a liability?
Select one.
- A. When top management is guiding the cultural development
- B. When core values are shared by members of a specific department
- C. When an organization's environment is undergoing rapid change
- D. When the shared values of an organization are in agreement
Answer: C
Explanation:
An organization's strongly-entrenched culture can become a liability when the environment is undergoing rapid change. In such situations, a rigid culture may hinder the organization's ability to adapt to new conditions, innovate, and respond effectively to external pressures. While a strong culture provides stability and consistency, it can also resist change and create barriers to flexibility and adaptability. Reference:
Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.
NEW QUESTION # 51
Which option defines organizational culture?
Choose 1 answer
- A. An organizational segmentation according to cultural background
- B. A diverse cultural subset working together to strengthen impact
- C. A shared system of meanings that is unique to the organization
- D. A human resources department program for recognizing diversity
Answer: C
NEW QUESTION # 52
Which method should be used to maximize team member participation in global meetings?
Select one.
- A. Change of global meeting membership frequently to maintain interest in meetings
- B. A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
- C. Parallel voice messaging contacts to tie members together
- D. Electronic technology to tie team members together during meetings
Answer: D
Explanation:
Using electronic technology, such as video conferencing, collaborative software, and other digital communication tools, can maximize team member participation in global meetings. These technologies enable real-time interaction, sharing of information, and collaboration among team members regardless of geographical locations, thus enhancing participation and engagement.
NEW QUESTION # 53
An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings.
Which kind of reward is this?
Choose 1 answer
- A. Affiliation reward
- B. Compensatory reward
- C. Intrinsic reward
- D. Extrinsic reward
Answer: C
NEW QUESTION # 54
What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer
- A. Socialization process
- B. Educational level achieved by key employees
- C. Individualized interaction
Answer: A
Explanation:
The socialization process plays a particularly important role in sustaining an organization's culture. This process involves the methods by which new employees learn the values, expected behaviors, and social knowledge necessary to assume their roles within the organization. Through orientation programs, mentorship, and continuous reinforcement, the socialization process helps embed the cultural norms and values into new employees, ensuring the culture is maintained over time. This is supported by literature in organizational behavior, which emphasizes the critical role of socialization in cultural perpetuation (Robbins & Judge, 2019).
NEW QUESTION # 55
How might a charismatic leader work to increase performance in an organization?
Select one.
- A. Take a laissez-faire approach to encourage goal achievement
- B. Avoid confusion of purpose by adhering to strictly conventional behavior
- C. Take a transactional approach emphasizing contingent rewards
- D. Convey through words and actions a new set of values
Answer: D
NEW QUESTION # 56
Recognize how workplace politics influence behavior within an organization.
How do employees often respond when feeling threatened by organizational politics?
Choose 1 answer
- A. With defensive behaviors
- B. With proactive behaviors
- C. With organizational investment
- D. With high performance pressures
Answer: A
NEW QUESTION # 57
What is a difference between a work group and a work team
Select one.
- A. Work group members work individually while work teams accomplish work through a coordinated effort.
- B. Work group skills are complementary while work team skills are random and varied.
- C. The goal of work groups is collective performance while the goal of work teams is to share information that is helpful to each worker.
- D. A work group's performance is greater than the sum of the individual inputs while a work teamfocuses on improving individual efforts.
Answer: A
Explanation:
A work group is characterized by the sum of individual efforts without the need for collective synergy. Each member is responsible for their own tasks and performance. In contrast, a work team involves coordinated effort where members work interdependently towards a common goal, leveraging collective skills and collaboration to achieve higher performance. Reference: Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.
NEW QUESTION # 58
Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.
- A. Bigelow's theory of X and Y
- B. Three-factor hierarchy
- C. Two-factor theory
- D. Maslow's hierarchy of needs
Answer: D
Explanation:
Maslow's hierarchy of needs is a theory in psychology that categorizes human needs into five levels, with social needs being one of them. These needs include affection, acceptance, friendship, and a sense of belonging. According to Maslow, fulfilling these social needs is essential for individuals to move on to higher levels of the hierarchy, such as esteem and self-actualization.
NEW QUESTION # 59
What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer
- A. Hard copy messaging
- B. In-person meeting
- C. Unilateral communication techniques
- D. Video conferencing technology
Answer: D
NEW QUESTION # 60
What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
Choose 1 answer
- A. Diverse team
- B. Divergent team
- C. Cross-functional team
- D. Virtual team
Answer: C
NEW QUESTION # 61
A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer
- A. Propensity for social loafing
- B. Authoritarian personality
- C. Type D personality
- D. Technical expertise
Answer: D
Explanation:
While interpersonal skills, problem-solving, and decision-making skills are crucial, technical expertise is essential for the specific tasks at hand. In this case, management overlooked the necessity of technical skills, which are vital for the team members to effectively accomplish their work and meet project expectations.
References:
* Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.
* Katzenbach, J. R., & Smith, D. K. (2003).The Wisdom of Teams: Creating the High-Performance Organization. Harper Business.
NEW QUESTION # 62
Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.
- A. Devil's advocate
- B. Problem solving
- C. Smoothing
- D. Compromising
Answer: B
NEW QUESTION # 63
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