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NEW QUESTION 18
Which task is the responsibility of the Renewals Manager?
- A. billing recurring revenue contracts
- B. managing the Success Plan
- C. managing recurring revenue risk
- D. driving adoption of specific technologies
Answer: B
NEW QUESTION 19
Which approach should be applied when renewing a quote?
- A. Reward led approach
- B. Product led approach
- C. Solutions led approach
- D. Concerns led approach
Answer: C
NEW QUESTION 20
Which service offering assists the customer in preparing for emerging industry trends?
- A. Advisory
- B. Training
- C. Managed
- D. Trending Technical
Answer: A
NEW QUESTION 21
What is the key implication on-time renewals have for an IT provider company?
- A. no major impact if sales are on plan
- B. incentives will be paid
- C. recurring business is preserved
- D. improved customer satisfaction
Answer: D
NEW QUESTION 22
Who do Renewals Managers (RMs) work with?
- A. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- B. RMs work with pre-sales engineers and build customer solutions.
- C. RMs work with service delivery teams and monitor engagements.
- D. RMs work by themselves to develop a high level view customer requirements and objectives.
Answer: C
NEW QUESTION 23
Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?
- A. Security applications
- B. Cloud services
- C. Tetration
- D. SD-WAN
Answer: D
NEW QUESTION 24
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
- A. A limited time discount applied to Cisco products and/or services.
- B. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
- C. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
- D. A priority discount applied to third-party products for perpetuity.
Answer: D
NEW QUESTION 25
Which service offering helps define the customer's IT vision and strategy?
- A. Advisory
- B. Optimization
- C. Training
- D. Support
Answer: A
NEW QUESTION 26
Which licensing model is the most complex for a customer to manage?
- A. Managed service agreement
- B. Enterprise agreement
- C. A La Carte
- D. Subscription
Answer: C
NEW QUESTION 27
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
- A. The health index of a customer is over expected targets with no red flags.
- B. Customer is willing to subscribe to a recommendation case to be publicly communicated.
- C. There are no open incidents 30 days before renewal dates.
- D. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
Answer: B
NEW QUESTION 28
Which statement is the most accurate description of the Health Index?
- A. an ongoing measurement of customer sentiment
- B. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- C. an ongoing measurement of several key customer health indicators
- D. a measurement tool for resolving specific product quality issues and adoption barriers
Answer: C
NEW QUESTION 29
Which steps to develop a renewal quote are valid?
- A. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
- B. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
- C. Position the new technology, create a Quote, Order the Quote.
- D. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
Answer: B
NEW QUESTION 30
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services and Managed Services
- B. Support Services and Business Critical Services
- C. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- D. Support Services, Business Critical Services and Professional Services
Answer: C
NEW QUESTION 31
What support should an RM take from the CSM?
- A. Communicate new greenfield opportunities.
- B. Communicate value and the impact of Cisco solutions.
- C. Book customer-service briefings.
- D. Oversee the closure of contracts.
Answer: B
NEW QUESTION 32
What is the primary customer value of the Cisco Services Portfolio?
- A. Customers can develop their own service offerings
- B. Services packages tailored to specific customer needs
- C. Services priced based on usage
- D. On-call, 24/7 service technicians at all levels
Answer: B
NEW QUESTION 33
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