[Aug-2021] Updated Cisco Unified Contact Center Enterprise Specialist 500-450 Exam Questions BUNDLE PACK
Master The Cisco Content 500-450 EXAM DUMPS WITH GUARANTEED SUCCESS!
NEW QUESTION 15
A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?
- A. Gateway cache requires a reset.
- B. IP address trust has not been configured.
- C. Toll Fraud security is not configured correctly.
- D. Gateway IP has been blacklisted.
Answer: C
NEW QUESTION 16
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM Security policy
- B. ICM agent users
- C. ICM Organizational Unit
- D. ICM User Group policy
- E. ICM instance
- F. ICM facility
Answer: C,E,F
NEW QUESTION 17
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- C. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- E. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
Answer: D,E
NEW QUESTION 18
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
- A. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- B. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
- C. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- D. user.ToExtVXML, user. app_media_lib, user.input_type
- E. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
Answer: A
NEW QUESTION 19
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. It monitors and reports calls on all lines on the phone.
- B. Call Park is supported on ACD and non-ACD lines.
- C. Shared lines are supported on ACD lines but not on non-ACD lines.
- D. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- E. It monitors and reports of calls on only one line on the phone.
- F. It requires a maximum of two call appearances.
- G. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
Answer: A,D,F
NEW QUESTION 20
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- B. A total of 100 sign-out reason codes and not ready reason codes.
- C. There is no limit. You can assign as many team-based reason codes as you like.
- D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
Answer: D
NEW QUESTION 21
Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)
- A. call variable and ECC variable layout
- B. workflows and workflow actions
- C. ready and login reason codes
- D. upload third-party gadgets
- E. wrap-up reasons and phonebooks
- F. connections to third-party gadget server and the Administration & Data server database
Answer: A,B,E
NEW QUESTION 22
When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?
- A. Administrative workstation and HDS-DDS
- B. Call router and administrative workstation
- C. Call router and logger
- D. Call router and peripheral gateway
Answer: D
NEW QUESTION 23
Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)
- A. Cisco Unified Communications Manager
- B. VXML gateway
- C. Cisco Unified Contact Center Enterprise server
- D. Cisco Unified CVP call server
- E. SIP proxy server
- F. Cisco Unified CVP reporting server
- G. Cisco Unified CVP VXML server
Answer: D,F,G
NEW QUESTION 24
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call, Attribute, SkillGroup, Call Type
- B. Call Type, PQ, Attribute, Call
- C. Call, PQ, SkillGroup, Call Type
- D. Call, Call Type, Proficiency, SkillGroup
Answer: C
NEW QUESTION 25
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file.
Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. Phone Join Across Lines feature is enabled.
- C. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
- D. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- E. MAC address of the phone not associated with PG user.
Answer: A
NEW QUESTION 26
With Courtesy Callback, what does it mean to have a value "0" in Maximum Callbacks Per Calling Number?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Courtesy Callbacks start when "0" calls are in the queue.
- C. Any number of callbacks are allowed.
- D. No Courtesy Callbacks are allowed.
Answer: C
NEW QUESTION 27
Which option is needed is needed to "user.microapp.media_server=http://mediaserver value on ICM scripts prior to release of 10.x?
- A. No default "mediaserver" in CVP configuration
- B. Mapping an IP address to hostname on VXML gateway
- C. Mapping an IP address to hostname on Cisco UCCE
- D. CVP to route calls to "mediaserver"
Answer: B
NEW QUESTION 28
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. Cisco Unified ICM call router and peripheral gateway
- B. administrative workstation and HDS-DDS
- C. Cisco Unified ICM call router and logger
- D. Cisco Unified ICM call router and administrative workstation
Answer: A
NEW QUESTION 29
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. Courtesy Callback
- B. Emergency Contact Center closure
- C. IVR Outbound option
- D. agent greeting
- E. agent whisper
- F. recording a .wav file
- G. FTP a file
Answer: A,F,G
NEW QUESTION 30
Which Cisco Finesse CLI command provides the license MAC address?
- A. show network detail
- B. show net status
- C. show network status
- D. show net detail
- E. show status
Answer: E
NEW QUESTION 31
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.
Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. Phone Join Across Lines feature is enabled.
- C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- D. MAC address of the phone not associated with PG user.
- E. Phone IPv6 feature is enabled.
Answer: A
NEW QUESTION 32
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.
Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. Phone Join Across Lines feature is enabled.
- C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- D. MAC address of the phone not associated with PG user.
- E. Phone IPv6 feature is enabled.
Answer: A
NEW QUESTION 33
Refer to the exhibit. In a Cisco UCCE 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic framework portico.
What does the circled message `R" represent?
- A. reserved ports
- B. ready ports
- C. customer instance name
- D. telephony port status
- E. configured ports
Answer: B
NEW QUESTION 34
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Cisco Unified Intelligence Center Publisher is not in service.
- B. Hostname was changed.
- C. Time zone was changed.
- D. Primary NTP server was changed.
- E. Number of concurrent real-time reports exceeded the system limits.
- F. Secondary DNS was changed.
- G. IP address was changed.
- H. Number of historical reports exceeded the system limits.
Answer: B,C,D,G
NEW QUESTION 35
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone Join Across Lines feature is enabled.
- B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- D. MAC address of the phone not associated with PG user.
- E. Phone IPv6 feature is enabled.
Answer: A
NEW QUESTION 36
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- B. It represents a sequence number used for ordering rows for the same call.
- C. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".
- D. It represents a string that corresponds to a Globally Unique Call Identifier.
- E. It represents a number that uniquely identifies the call during the day it was taken. For example:
at midnight it would reset to zero.
Answer: A
NEW QUESTION 37
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