Apple Desktop Service Certification - 9L0-005

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) The computer is not running the latest version of Mac OS X.
B) AppleTalk is not enabled on the computer's Ethernet port.
C) The cable modem needs to be restarted.
D) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.

2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) What version of AppleWorks are you using?
B) Can you open other AppleWorks files?
C) Is your Mac connected to a network?
D) Can you open any files?

3. Which of the following can permanently damage an LCD display?

A) Rubbing the display.
B) Not using a screen saver.
C) Using a screen saver.
D) Turning brightness up too high.

4. What is the function of the PMU in an Apple desktop computer?

A) The PMU controls the speed of the hard drive.
B) The PMU manages the amount of virtual memory used.
C) The PMU controls all aspects of power flow.
D) The PMU manages all communication with attached peripherals.

5. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the logic board.
B) Try to start up from a bootable CD or DVD.
C) Reinitialize the hard disk and reinstall the Mac OS.
D) Replace the internal hard drive with a known-good hard drive.

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