PDF Version DemoInternet optional, preparation not. The Avaya ACSS Small and Medium Enterprise (SME) Communications online engine from PassExamDumps supports offline use — load it once, and 103 practice questions travel with you anywhere in 2026.
Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Avaya |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) – SME Communications Avaya IP Office Platform Certifications |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 65–103 |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - System Configuration and Licensing - User, Extension and Trunk Setup - IP Office Server and Software Installation |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Maintenance and Administration | 15% | - Security and Access Management - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
| Applications and Features | 20% | - Contact Center Basic Features - Voice Mail and Messaging - Mobility and Collaboration Tools |
3000.2 FAQ: Read Before You Register
The Avaya ACSS Small and Medium Enterprise (SME) Communications blueprint divides into 5 domains — including Installation and Configuration (25%), SME Communications Solution Architecture (25%), Troubleshooting (15%). Those weights tell you where the points live; plan revision time in the same proportions. The full subtopic list appears above.
No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended Eligibility rules change occasionally, so confirm them on the official page (official 3000.2 exam page) before booking.
Yes — the free Avaya ACSS Small and Medium Enterprise (SME) Communications demo at PassExamDumps shows real questions and answers before you pay. Every purchase includes 365 days of free updates, renewable later at 50% off.
The official format: 90 minutes, 65–103 questions. That ratio is the real challenge, so practice pacing — time-box each question, mark the stubborn ones, and run full simulations in the PassExamDumps PC test engine until the clock stops being scary.
Yes:
- Avaya IP Office Implementation and Maintenance Training
- Avaya ACSS SME Communications Official Course
Classroom learning ends where self-testing begins — after any course, work through the 103 practice questions for the Avaya ACSS Small and Medium Enterprise (SME) Communications to find weak spots before the exam does.
The Avaya ACSS Small and Medium Enterprise (SME) Communications is Avaya's official exam for the Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications credential (Specialist level). In the job market it works as portable proof of skill — more interviews, better offers. It pairs naturally with Avaya Certified Implementation Specialist (ACIS) – SME Communications, Avaya IP Office Platform Certifications.
Two promises. Delivery: payment triggers an automatic email within a minute — instant download, unlimited devices, 24/7 help if nothing arrives within 2 hours. Refund: take the corresponding 3000.2 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Prefer a swap? Exchange for two equal-value products free.
Register through the vendor's official channels:
The Avaya ACSS Small and Medium Enterprise (SME) Communications is delivered Proctored onsite at Pearson VUE test centers or online proctored exam — choose whichever suits you when booking.
$125 USD per attempt; Not publicly disclosed by Avaya to pass. Since a retake bills the full fee again, rehearse with the 103 practice questions from PassExamDumps until your mock scores clear the bar with room to spare.
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. MS-SQL 2005/Express
- B. MSDE 2000
- C. DCOM service
- D. Microsoft C#
- E. Microsoft .NET Framework 3.5 Family Updates
Correct Answer: A,E 🗳️
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
- C. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- D. "Agent1" cannot be used as a name for a CCR agent.
Correct Answer: A 🗳️
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. The agents monitored by CCR can only be in one group.
- B. Collective groups are not supported for CCR.
- C. CCR must pull data from the highest numbered group of which the agent is a member.
- D. All agents in a CCR group need to have the same set type.
- E. Queuing groups are not supported for CCR.
Correct Answer: B 🗳️
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- D. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
Correct Answer: D 🗳️
A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
- A. VM Pro ScanSoft TTS
- B. IP Office Ultimate Edition
- C. IP Office Preferred Edition
- D. Voicemail Pro VB Script License
- E. IP Office Essential Edition
Correct Answer: C 🗳️
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