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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - System Configuration and Licensing - User, Extension and Trunk Setup - IP Office Server and Software Installation |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Maintenance and Administration | 15% | - Security and Access Management - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
| Applications and Features | 20% | - Contact Center Basic Features - Voice Mail and Messaging - Mobility and Collaboration Tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. MS-SQL 2005/Express
- B. MSDE 2000
- C. DCOM service
- D. Microsoft C#
- E. Microsoft .NET Framework 3.5 Family Updates
Correct Answer: A,E 🗳️
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
- C. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- D. "Agent1" cannot be used as a name for a CCR agent.
Correct Answer: A 🗳️
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. The agents monitored by CCR can only be in one group.
- B. Collective groups are not supported for CCR.
- C. CCR must pull data from the highest numbered group of which the agent is a member.
- D. All agents in a CCR group need to have the same set type.
- E. Queuing groups are not supported for CCR.
Correct Answer: B 🗳️
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- D. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
Correct Answer: D 🗳️
A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
- A. VM Pro ScanSoft TTS
- B. IP Office Ultimate Edition
- C. IP Office Preferred Edition
- D. Voicemail Pro VB Script License
- E. IP Office Essential Edition
Correct Answer: C 🗳️
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