Salesforce Sales-Con-201 Exam : Salesforce Certified Sales Cloud Consultant

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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate into the current project.
Which best practice should the consultant use to refocus the meeting and stay on topic?

A) Remind the team of the purpose and scope of this project.
B) Invite only the subject matter experts to subsequent workshops.
C) Incorporate the new ideas into the solution design.

2. Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read
/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.
Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?

A) Create an Account sharing rule to grant Read/Write access to all accounts.
B) Change Account organization-wide defaults to Private.
C) Change Account organization-wide defaults to Public/Read-Only.

3. Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?

A) Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.
B) Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.
C) Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.

4. Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.
Which solution should the consultant recommend?

A) Configure a flow with an email alert for the opportunity.
B) Create a Lightning Email Template for the opportunity.
C) Change the stage on the opportunity.

5. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A) Conduct discovery sessions and document existing business practices for each company.
B) Export the data from the competitor's system and merge it into Ck's org.
C) Hold a kickoff meeting with the CK stakeholders.

Solutions: