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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A company introduces a new product and needs its call center employees to go through extensive product training so that they can answer customer questions. The training is conducted through an online learning portal, set up as a labyrinth, that employees have to navigate through. Along the way, they learn about different aspects of the product, take quizzes, collect points, and move up levels to access more information. What type of learning is this?

A) Scenario-based learning
B) Play-based learning
C) Gamification
D) Maze product training

2. What is the type of conflict that best describes the interaction between Jane and Susan?

A) Bullying behavior
B) Task conflict
C) Functional conflict
D) Dysfunctional conflict

3. One kind of bias that can occur during an interview is a halo bias. What is a halo bias?

A) An interviewer observes one negative trait ina candidate and it negatively influences theperception of other traits.
B) Interviewer base a hiring decision immediately upon their first impression of the candidate.
C) An interviewer observes one positive trait in a candidate, and it positively influences the perception of other traits.
D) Interviewers tend to rank candidates higher when they are similar to themselves.

4. An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.
Several employees are working on a critical assignment in another country, and senior leadership orders that they be notified immediately that they will be laid off. However, the site manager feels this will prevent the work from being completed and refuses to tell them. What should the HR director do?

A) Warn the site manager of the consequences of not complying with a direct order from senior leadership.
B) Insist that the site manager develop a solution for completing the work despite the layoffs.
C) Explain to the site manager that employees should be told now before they hear about the layoffs from others.
D) Schedule a video conference meeting with the employees to communicate the layoffs personally.

5. Reviewing the performance management reports has revealed managers selecting candidates for promotions based on personal similarities instead of on actual performance outcomes. Which of the following tools would be most helpful for tackling performance assessment criteria?

A) Workplace observations
B) Job evaluation
C) Job analysis
D) Employee survey

Solutions: