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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Nonprofit Cloud Feature Configuration | 35% | - Configure grantmaking functionality - Configure program management and outcomes - Configure fundraising management |
| Topic 2: Implementation Strategies | 18% | - Apply governance and change management - Define testing and deployment strategies - Manage consulting engagement lifecycle |
| Topic 3: Integration and Data Management | 15% | - Manage duplicates and data quality - Select data and integration tools - Plan data migration and governance |
| Topic 4: Analytics and Reporting | 11% | - Measure impact and program outcomes - Design nonprofit-specific reports and dashboards |
| Topic 5: Nonprofit Cloud Setup | 22% | - Set up program and case management - Configure stakeholder management - Enable features and manage permissions |
| Topic 6: Solution Design | 32% | - Align business processes to data model and features - Recommend use of industry common features - Evaluate Nonprofit Cloud, platform and third-party solutions |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A nonprofit organization uses Nonprofit Cloud. The organization is shifting from a traditional community- based social services organization that delivers benefits to the community to an organization that focuses on delivering financial capital to other organizations operating in the community. Which Nonprofit Cloud license is needed to manage and track applications for funding?
A) Outcome Management
B) Program Management
C) Grantmaking
2. A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator. What should the consultant advise to troubleshoot the issue?
A) Check if the user has access to Households via Role hierarchy.
B) Check if the user has the View Reports in Public Folders system permission.
C) Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.
D) Check if the user has access to the Apex Class for Manage Households.
3. A nonprofit organization wants to produce gift acknowledgement letters by using predefined Nonprofit Cloud templates. What should be added to the page layouts?
A) A FlexCard
B) The Create Summary button
C) The Generate Document button
4. A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP. Where can the consultant find the NPSP version number for the field in question?
A) NPSP Data Dictionary
B) NPSP package details
C) Schema Builder
D) Custom field definition detail
5. A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
A) Align each story to the implementation vision.
B) Include configuration instructions on each story.
C) Assign a priority to each story.
D) Associate an epic to each story.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,C |
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