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Salesforce MCE-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account Configuration | 12% | - Mobile Studio configuration and troubleshooting - Reply Mail Management setup and resolution - Sender Authentication Package implementation - Account hierarchy design and management |
| Topic 2: Integration | 20% | - Marketing Cloud Connect configuration and troubleshooting - Data model design for personalized messaging - Extension product selection and implementation |
| Topic 3: Automation | 20% | - Automation Studio workflow implementation - Journey Builder flow design - Automation type and activity selection |
| Topic 4: Messaging | 11% | - Personalized content design and delivery - Deliverability and compliance management - Cross-channel messaging strategy |
| Topic 5: Data Modeling and Management | 21% | - Reporting, data views, and tracking extracts - Data object selection and relationship definition - Contact identity and data governance |
| Topic 6: Discovery and Architecture | 16% | - Data and segmentation strategy design - Requirements gathering and analysis - Solution recommendation and long-term maintainability |
Salesforce Certified Marketing Cloud Engagement Consultant Sample Questions:
A B2B customer notices they have a large number of subscribers marked as ' Held ' . During troubleshooting, they realize these were soft bounces that were overwhelming email servers. Most were from small companies they do business with. Which step(s) should the customer take to move those subscribers back to ' Active ' ?
- A. Use a SQL query to change all subscribers with a status of ' Held ' to ' Active ' in All Subscribers.
- B. Use Contact Builder to mass update all ' Held ' subscribers to ' Active ' status.
- C. Subscribers with a status of ' Held ' should be re-enabled by contacting support.
- D. Extract subscribers who have a status of ' Held ' , then import subscribers as ' Active ' .
Correct Answer: C 🗳️
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A customer wants to send SMS messages as part of a journey. They are concerned the messages will deploy when subscribers are asleep. If a subscriber qualifies to receive an SMS message as part of the journey between 1 a.m. and 6 a.m., the customer prefers the message to not be sent.
What solution should a consultant recommend to meet the criteria?
- A. Create a BLOCKOUT window within the Journey ' s SMS Activity.
- B. Run a SQL Query at 12:30 a.m. to create a suppression list.
- C. Run an Import Definition at 12 a.m. to create a suppression list.
- D. Create a Journey Goal to exit subscribers from the journey.
Correct Answer: A 🗳️
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Northern Trail Outfitters wants to export a data file to its SFTP using Automation Studio. The file should contain all subscribers who did not receive their intended email in the last 24 hours. The automation will be scheduled to run each day.
Which activity is required in the automation?
- A. SQL Query Activity
- B. SendLog Extract
- C. Report Definition Activity
- D. Data Extract Activity
Correct Answer: A 🗳️
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When Northern Trail Outfitters acquires a new customer, it would like to send a series of welcome messages on behalf of the brand with an optimized send time. New customers will be sent to Marketing Cloud via an hourly batch file drop.
Which solution should the consultant recommend?
- A. Use Automation Studio to process and segment the new customers, and use Email Studio for the campaign sends and decisioning.
- B. Use Journey Builder to process and segment the new customers, and for the campaign sends and decisioning.
- C. Use Automation Studio to process and segment the new customers, and use Journey Builder for the campaign sends and decisioning.
- D. Use Automation Studio to process and segment the new customers, and for the campaign sends and decisioning.
Correct Answer: C 🗳️
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Northern Trail Outfitters wants to enable Sales Cloud users to manually create a segment of both lead and contact records that can be targeted through the Send Flow in Email Studio.
What should a consultant recommend for segmentation?
- A. Synchronized Data Extension
- B. Automation Studio
- C. Salesforce Report
- D. Salesforce Data Extension
Correct Answer: C 🗳️
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